Service Coordinator

Reed; Reading; On-site; GBP 27,000 - 33,000; Full time

Job summary

Reed in Reading is seeking a highly organised Service Advisor/Planner to join a busy automotive service operation. The role links customers, technicians and the workshop to plan repairs, bookings and servicing efficiently.

You will deliver excellent customer service, maximise workshop utilisation and support business performance while handling invoices, parts coordination and service history records.

Qualifications

• Prior experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to prioritise workloads and work under pressure.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule and plan workshop activities to maximise productivity and capacity.
• Proactively contact customers to secure bookings via calls and follow-ups.
• Interpret customer requirements and create job cards and repair orders.
• Liaise with customers during the repair process and manage expectations.
• Identify and promote additional maintenance and services where appropriate.
• Obtain authorisation for additional work and communicate delays.
• Raise and process invoices accurately and efficiently.
• Coordinate parts ordering and subcontracted work when needed.
• Maintain vehicle service histories and maintenance records.
• Support revenue, labour sales and customer satisfaction targets.
• Ensure all admin processes are completed accurately and on time.
• Build strong relationships with customers, colleagues and suppliers.
• Adhere to health and safety, policies and regulations.

Skills

Customer Service

Planning & Scheduling

Administration

Relationship Management

Commercial Awareness

Problem Solving

Time Management

Attention to Detail

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Service Advisor / Planner - Reading - Salary to £30,000 + 10% Bonus

We are seeking an organised and customer-focused Service Advisor / Planner to join a busy service operation within the Automotive industry.

This is a fast-paced role where you will act as the key link between customers, technicians, and the workshop, ensuring repairs, maintenance, and servicing work are planned and managed efficiently. You will be responsible for delivering exceptional customer service while maximising workshop utilisation and supporting overall business performance.

Key Responsibilities

• Schedule and plan workshop activities to maximise productivity and available capacity.


• Proactively contact customers to secure workshop bookings through outbound calls and follow-ups.


• Accurately interpret customer requirements and create job cards and repair orders.


• Liaise with customers throughout the repair process, providing updates and managing expectations.


• Identify and promote additional maintenance, repair, and value-added services where appropriate.


• Obtain customer authorisation for additional work and communicate any delays effectively.


• Raise and process invoices accurately and efficiently.


• Coordinate parts ordering and subcontracted work where required.


• Maintain accurate vehicle service histories and maintenance records.


• Support the achievement of departmental revenue, labour sales, and customer satisfaction targets.


• Ensure all administrative processes are completed accurately and in a timely manner.


• Build strong working relationships with customers, colleagues, suppliers, and workshop personnel.


• Adhere to all health and safety requirements, company policies, and industry regulations.

What We're Looking For

Essential

• Previous experience in a customer service role.


• Excellent communication and interpersonal skills.


• Strong telephone manner and customer-focused approach.


• Excellent organisational and administrative abilities.


• Ability to prioritise workloads and work effectively under pressure.


• Ability to work independently and as part of a team.


• Proficiency in Microsoft Office applications.

Key Skills

• Customer Service


• Planning & Scheduling


• Administration


• Relationship Management


• Commercial Awareness


• Problem Solving


• Time Management


• Attention to Detail


• Teamwork


• Microsoft Office