Customer Service Representative

Berry Recruitment; Abingdon; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Office-based role

Didcot location

Job summary

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to join a professional and friendly business based in Didcot. This full-time, permanent role is office-based and offers a salary of £28,000 - £30,000 per annum.

The successful candidate will have previous office experience, strong IT skills including Excel, and the confidence to handle customer enquiries by phone and email while maintaining accurate records and liaising with internal teams to resolve

Qualifications

• Experience working in an office environment is essential.
• Customer service experience is preferred.
• Strong IT skills and Excel proficiency.
• Effective communication and organisation.
• High accuracy and attention to detail.

Responsibilities

• Respond to customer enquiries by phone and email.
• Process orders and maintain records.
• Use internal systems and Excel to manage data and reports.
• Liaise with internal departments to resolve queries.
• Update and maintain customer information.
• Deliver high standards of customer service.

Skills

Customer service

Office experience

Communication

Organisational skills

Attention to detail

Tools

Excel

Microsoft Office

Job description

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative - to work for a professional and friendly business based in Didcot.

This role is being offered on a full time and permanent basis and fully office based.

We are seeking a professional and organised Customer Service Representative to join our client's office-based team. The successful candidate will have previous experience working in an office environment, strong IT skills, and confidence using Excel. This role is key to maintaining high levels of customer satisfaction and supporting day-to-day business operations.

Benefits on offer

• Role: Customer Service Representative
• Location: Didcot, Oxfordshire
• Hours - Monday - Friday, 09.00am - 17.00pm.
• Salary: £28,000 - £30,000 Per Annum

Responsibilities

• Responding to customer enquiries via telephone and email in a professional manner
• Processing customer orders and maintaining accurate records
• Using internal systems and Excel to manage data, reports, and spreadsheets
• Liaising with internal departments to resolve customer queries efficiently
• Updating and maintaining customer information
• Ensuring a high standard of customer service is delivered at all times

Skills & Experience Required

• Previous experience working in an office environment (essential)
• Customer service experience (preferred)
• Good IT skills, including Microsoft Excel
• Strong communication and organisational skills
• High level of accuracy and attention to detail

Personal Attributes

• Professional and well-presented
• Reliable and organised
• Calm and confident when dealing with customers
• Proactive and willing to learn

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job