Planner/Scheduler/Coordinator

Huntress - Maidstone; Langstone; On-site; GBP 35,296 - 36,984; Full time

Job summary

Huntress is recruiting a Planner/Scheduler/Coordinator for the Cosham, Portsmouth area. The role involves deploying resources across the UK, managing scheduling for field operatives and liaising with teams to meet SLAs. A flexible shift pattern is required in a fast-paced office environment.

The ideal candidate will be highly computer literate, with experience in customer service and data input, capable of working to targets in a structured role.

Qualifications

• Experience scheduling field-based operatives across the UK.
• Strong computer literacy with MS Office proficiency.
• Experience in customer service and working to targets.
• Data input skills and accuracy.

Responsibilities

• Schedule responsive and planned appointments for field-based operatives.
• Liaise with and direct field-based operatives.
• Monitor response times and SLAs.
• Identify and raise early warnings for delays or risks to timings.
• Differentiate between planned and responsive works.

Skills

Scheduling

MS Office

Data entry

Customer service

Problem solving

Tools

Works management systems

Job description

Planner/Scheduler/Coordinator

£35,296.00 (£36,984.00 after 6 months)

Cosham, Portsmouth

Huntress is currently looking to recruit a Planner/Scheduler/Coordinator to join our clients Planning Scheduling & Dispatch department in Cosham, Portsmouth.

You will be joining a great team working within a fast-paced office. This will represent a challenging role, and fantastic opportunity for the right individual.

In this busy role you will be deploying resources across the UK, a high level of computer literacy is vital.

Due to a rotating shift pattern you must be comfortable working on a shift pattern.

Responsibilities include:

• Scheduling responsive and planned appointments for field-based operatives across the business - utilising multiple works management systems
• Liaising with, and directing, field-based operatives
• Understanding response times and SLAs
• Identifying and escalating early warnings for risk to response times
• Understanding the difference between planned and responsive works

We would be keen to hear from you if you have:

• Logical thinking with the ability to resolve problems quickly and effectively.
• Computer literate, with understanding of MS Office packages.
• Experience in customer service and working to targets is ideal - However this is not a call centre based role.
• Data input skills

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.