Customer Service & Parts Specialist

Doosan Corporation; Northampton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary Package

Contributory Pension Scheme

Enhanced Parental Policies

Life Assurance

On-site parking

Employee Welfare Scheme – Vouchers for

Employee Assistance Programme giving你你

Cycle2Work Scheme, and much more…

Job summary

Bobcat Northampton is seeking a Customer Service & Parts Specialist to support our dealer network as the primary contact for commercial enquiries, orders, and issue resolution. You will help grow parts sales, monitor performance, and collaborate with internal teams to improve service and availability.

You will work with supply chain, warehouse, logistics, finance and sales to ensure accurate orders, on-time deliveries, and high customer satisfaction.

Qualifications

• Previous experience in customer service, sales support, parts operations, or aftermarket support.
• Experience working in a process-driven, multinational environment.
• Experience liaising with multiple stakeholders across different locations.

Responsibilities

• Act as the primary point of contact for dealers, managing parts enquiries, quotations, orders, claims, and issue resolution.
• Oversee the end-to-end order fulfilment process, ensuring orders are processed accurately and delivered on time.
• Proactively manage open orders, backlogs, and customer commitments, keeping customers informed throughout.
• Work closely with supply chain, warehouse, logistics, finance, and sales teams to ensure a smooth customer experience.
• Resolve customer concerns and escalations quickly and professionally, maintaining high levels of customer satisfaction.
• Monitor order, shipment, and invoicing accuracy while supporting inventory availability and stock optimisation.
• Use ERP systems and reporting tools to manage order activity, track performance, and identify improvement opportunities.
• Support parts sales growth by identifying opportunities within the dealer network and promoting parts campaigns and aftermarket solutions.
• Assist dealers with quotations, commercial activities, and business development initiatives.
• Provide market feedback and customer insights to support continuous improvement and business planning.

Skills

Customer service

Order management

Stakeholder liaison

Process-driven

Tools

SAP

Oracle

Job description

We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.

We are looking for Customer Service & Parts Specialist to join our team at Bobcat.

About the role:

Customer Service & Parts Specialist

Northampton

We are looking for a Customer Service & Parts Specialist to support our network of dealerships, acting as the primary point of contact for commercial enquiries, order management, customer requests, and issue resolution.

In addition, you will support parts sales initiatives by identifying business opportunities, monitoring dealer performance, promoting parts programs, and collaborating with dealers and internal teams to improve parts sales, availability, and customer satisfaction.

This is an excellent opportunity to join a collaborative, international organisation where customer experience, process excellence, and continuous improvement are at the heart of everything we do.

We are looking for someone who will:

• Act as the primary point of contact for dealers, managing parts enquiries, quotations, orders, claims, and issue resolution.
• Oversee the end-to-end order fulfilment process, ensuring orders are processed accurately and delivered on time.
• Proactively manage open orders, backlogs, and customer commitments, keeping customers informed throughout.
• Work closely with supply chain, warehouse, logistics, finance, and sales teams to ensure a smooth customer experience.
• Resolve customer concerns and escalations quickly and professionally, maintaining high levels of customer satisfaction.
• Monitor order, shipment, and invoicing accuracy while supporting inventory availability and stock optimisation.
• Use ERP systems and reporting tools to manage order activity, track performance, and identify improvement opportunities.
• Support parts sales growth by identifying opportunities within the dealer network and promoting parts campaigns and aftermarket solutions.
• Assist dealers with quotations, commercial activities, and business development initiatives.
• Provide market feedback and customer insights to support continuous improvement and business planning.

What sets you apart:

• Previous experience in a customer service, sales support, parts operations, or aftermarket support.
• Experience working in a process-driven, multinational environment.
• Experience liaising with multiple stakeholders across different locations.
• Strong order management experience using ERP systems such as SAP, Oracle, or similar.
• Excellent communication and relationship-building skills.
• High attention to detail and strong organisational skills.

What you'll get in return:

• Competitive Salary Package
• Contributory Pension Scheme
• Enhanced Parental Policies
• Life Assurance
• On-site parking
• Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
• Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…

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At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.