Customer Service Representative

RH GROUP LIMITED(THE); Northampton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Death in Service

Enhanced maternity pay

Enhanced paternity pay

Holiday buy-back scheme

Company pension

Job summary

RH Group Limited (The) is seeking a Customer Service Representative in Northampton to deliver outstanding service to customers at a leading UK commercial vehicle dealership. You will greet customers, assess needs, and coordinate service scheduling with the workshop team.

The role offers full-time hours in a fast-paced environment, with opportunities for progression and training. You will handle admin tasks, provide progress updates, and contribute to an exceptional customer experience.

Qualifications

• Experience in delivering customer service
• Excellent communication skills
• Attention to detail and accuracy
• Team player with a proactive attitude
• Willing to train the right candidate and grow with the role

Responsibilities

• Act as the primary contact for service department customers
• Greet customers and understand their needs to ensure smooth processes
• Coordinate customer service appointments with the team
• Manage admin tasks and log work to manufacturer guidelines
• Provide timely updates on service progress
• Upsell additional products and services when appropriate
• Work with workshop controller to optimise workflow
• Ensure accurate job cards and invoicing documentation

Skills

Customer service

Communication

Admin tasks

Microsoft Word

Excel

Outlook

Tools

Microsoft Word

Excel

Outlook

Job description

• Service Specialists Wanted - Hit the ignition on your career
• Location: Northampton
• Hours: Full Time

• Service Specialists Wanted - Hit the ignition on your career
• Location: Northampton
• Salary: Competitive
• Hours: Full Time

Are you passionate about delivering top-notch customer service and want to develop your career with one of the UK’s leading commercial vehicle dealerships? Join us as a Customer Service Representative and gain valuable experience while working towards a recognised qualification.

This is an exciting opportunity to immerse yourself in the fast-paced world of commercial vehicles. You'll get hands-on experience, learn from industry experts, and play a vital role in ensuring our customers have an outstanding experience, every time.

• Career Progression - Unlock new opportunities with leadership training and professional development.
• 25 Days Holiday + Bank Holidays. We're all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
• Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
• Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
• Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
• Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme, so if you don't use it, you won't lose out on the pay.
• Boost your health - Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
• Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits! Enjoy recently renovated facilities, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
• Customer Interaction: Be the main point of contact for service customers, greeting them courteously, understanding their needs, and ensuring smooth processes.
• Workshop Coordination: Manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
• MOT & Maintenance: Schedule and confirm MOTs, planned, and unplanned work in compliance with DVSA requirements.
• Quotes & Authorisations: Prepare accurate quotes, secure customer approval before work begins, and ensure job cards for technicians are precise.
• Upsell Opportunities: Proactively promote additional products and services, highlighting their benefits in a professional manner.
• Customer Updates: Provide timely, accurate updates on service progress.
• Admin Support: Handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines.

Alternating shifts

• Mon - Fri: 08:00 - 17:15
• Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
• Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity
• Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
• Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
• Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you'll fit right in!
• Exceptional Communication Skills: You'll be talking to customers regularly, so being friendly, approachable, and clear is key.
• Attention to Detail: You'll be handling important invoices and customer data, so accuracy is vital.
• Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
• Team Player: RH Commercial Vehicles thrives on collaboration. You'll work closely with other departments to ensure smooth operations.
• Experience in Customer Service: Previous experience in a similar role, but we are willing to train the right person with the right attitude.

We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

Equal Opportunities Statement

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening Statement

Due to the high volume of applications we receive, we use AI-assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.