Parts Sales Representative - London

Stellantis &You UK; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company car scheme

Discounts on cars and services

Pension up to 7%

Annual leave 22–26 days

Reward Gateway discounts

Maternity/Paternity/Adoption leave

Employee Assistance Programme

Occupational Health

Personal accident insurance

Training opportunities

Shared incentive plan

Health cash plan

Paid sick leave after probation

Job summary

Stellantis &You UK in London is seeking a Parts Sales Representative to join our busy West London hub. This permanent full-time role requires at least 1 year in a similar parts/automotive logistics environment, with strong database, email and internet computer skills.

You will be the first point of contact for customers by phone, delivering high levels of service and parts expertise. Benefits include a company car scheme, pension contributions, generous annual leave, and access to exclusive

Qualifications

• Minimum 1 year experience in a similar Parts/Automotive Logistics role
• Demonstrable parts experience and strong computer skills
• Experience operating database packages, email and internet

Responsibilities

• Contribute to maximum customer retention through effective representation.
• Develop and follow a planned daily, weekly and monthly sales call programme.
• Develop and maintain knowledge of all products, prices and key competitors.
• Handle dissatisfied customers calmly and resolve complaints, involving manager when needed.
• Produce reports on sales activities to ensure accurate forecasts.
• Meet existing customers regularly to present new offers and secure future opportunities.
• Contact prospective customers in a structured, professional manner.

Skills

Customer service

Sales experience

Telephone communication

Parts distribution experience

Database packages experience

Email and internet use

Job description

Role Summary

Location: Stellantis &You Parts West London

Contract: Permanent Full Time

Salary: Up to £29992 basic salary, OTE £44700

Parts Sales Representative - London

We’re ideally looking for an automotive Parts Sales Representative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our Parts Sales Representative are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid Sick leave upon completion of Probationary Period.

Role Description

• Contribute to the achievement of maximum customer retention through effective representation.
• Develop a planned daily, weekly and monthly sales call programme as agreed with your Manager.
• Develop and maintain full knowledge of all products, accessories, prices and key competitors.
• Handle dissatisfied customers calmly, resolve complaints with professionalism and sensitivity, and involve your Manager when necessary regarding any customers issues.
• Produce reports on all business sales activities including follow-up, prospecting, sales presentations, new clients etc, to ensure accurate sales forecasts.
• Meet with existing customers regularly to present new offers, to secure future business opportunities.
• Contact prospective customers in a structured consistently professional manner, ensuring all contact by telephone or correspondence used adheres to retailer standards.

A Day In The Life

“Meeting all sorts of characters is great fun, although sometimes it's a lonely existence in the car on your own. The good quality car that is provided makes it a lot better. It is great to be able to sample our new ranges as they come out. The task of selling is made easier as I have a set database meaning I can get to know my customers and be an extension of their business. It is a good job and allows me to manage myself on a day to day basis”

Let's Work Together

• Competitive commission structure
• Manufacturer owned dealership opportunity.

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, LeapMotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and commission structure.

An exciting new opportunity has come up here at Parts West London. This is a great opportunity for you to become a key member of the our busy parts hub.

As a Parts Sales Representative you will prepare and use a planned sales presentation to achieve maximum results from available sales opportunities, including customer greeting, qualifying, handling objectives, product presentation and demonstrations, closing and delivery alongside creating additional sales opportunities for repeat or new business.

Benefits

• Company car scheme - up to two vehicles
• Highly competitive performance bonus (role dependant)
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program