Customer Service Representative

R. H. COMMERCIAL VEHICLES LTD; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Career progression

25 days holiday + bank holidays

Death in service policy

Enhanced maternity/paternity pay

Holiday sell back

Job summary

RH Commercial Vehicles in Northampton is seeking a Customer Service Representative to deliver outstanding service and support the service department. The role involves acting as the main point of contact for customers, coordinating service plans, and ensuring smooth workshop operations within an established dealership.

The position requires excellent communication, attention to detail, and solid computer skills.

Qualifications

• Experience in customer service environments.
• Strong communication skills with customers and colleagues.
• Attention to detail in handling invoices and data.

Responsibilities

• Be the main point of contact for service customers, greeting them courteously and understanding their needs.
• Schedule and coordinate service plans with the Workshop Controller to optimise workflow.
• Schedule and confirm MOTs and maintenance in line with DVSA requirements.
• Prepare accurate quotes and obtain customer approval before work begins.
• Upsell products and services with a professional approach.
• Provide timely updates on service progress to customers.
• Handle admin tasks and ensure work is logged per manufacturer guidelines.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Team player

Tools

Microsoft Word

Excel

Outlook

Job description

Customer Service Representative

Location: Northampton

Salary: Competitive | Hours: Full Time (alternating shifts Mon–Fri 08:00 – 17:15)

Are you passionate about delivering top‑notch customer service and want to develop your career with one of the UK’s leading commercial vehicle dealerships? Join us as a Customer Service Representative and gain valuable experience while working towards a recognised qualification.

This is an exciting opportunity to immerse yourself in the fast‑paced world of commercial vehicles. You’ll get hands‑on experience, learn from industry experts, and play a vital role in ensuring our customers have an outstanding experience, every time.

Why Join Us?

• Career Progression – Unlock new opportunities with leadership training and professional development.
• 25 Days Holiday + Bank Holidays.
• Death in Service Policy – support for your loved ones in difficult times.
• Enhanced Maternity Pay – focus on your family.
• Enhanced Paternity Pay – focus on your family.
• Holiday Sell Back – you won’t lose pay if you don’t use all your time off.
• Boost your health – a large range of perks including company pension schemes, sick pay and holiday allowance.
• Positive Work Environment – a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits – renovated facilities, designated break areas, company events, Christmas Gift Cards, free access to our wellbeing programme with discounts.

The Challenge

• Customer Interaction – be the main point of contact for service customers, greeting them courteously, understanding their needs, and ensuring smooth processes.
• Workshop Coordination – manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
• MOT & Maintenance – schedule and confirm MOTs, planned and unplanned work in compliance with DVSA requirements.
• Quotes & Authorisations – prepare accurate quotes, secure customer approval before work begins, and ensure job cards for technicians are precise.
• Upsell Opportunities – proactively promote additional products and services, highlighting their benefits in a professional manner.
• Customer Updates – provide timely, accurate updates on service progress.
• Admin Support – handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines.

Hours

Alternating shifts: Mon – Fri 08:00 – 17:15

The Day to Day

• Customer Engagement – act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
• Service Scheduling – coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight – verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction – greet customers professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency – collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity.
• Sales Opportunities – proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation – ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support – manage required administrative tasks efficiently, including coordinating with dealer‑point managers and workshop supervisors.
• Warranty Assistance – support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.

What we’re looking for…

• Commercial Vehicle Dealership Experience – previous dealership experience fits best.
• Exceptional Communication Skills – friendly, approachable, and clear communication is key.
• Attention to Detail – accurate handling of invoices and customer data is vital.
• Computer Skills – good knowledge of Microsoft Word, Excel, Outlook and solid computer literacy.
• Team Player – collaboration across departments is essential.
• Experience in Customer Service – prior customer‐service roles are preferred but we can train the right candidate.

Who are RH Commercial Vehicles?

We are an award‑winning company with a strong reputation for delivering top‑quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

Employment Statements

Equal Opportunities Statement

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening Statement

Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.

Ready to drive your career forward?

If you’re passionate about delivering exceptional service and leading a high‑performing team, we’d love to hear from you.

Apply now. Please send a copy of your CV and a Cover Letter to [e-mail], or fill out the form below.