Parts Sales Representative - London

Stellantis &You; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company car

Pension

Annual leave

Discounts

Maternity/Paternity leave

Employee assistance program

Occupational health

Personal accident insurance

Training opportunities

Incentive plan

Health cash plan

Sick leave

Job summary

Stellantis &You UK is seeking an automotive Parts Sales Representative with a minimum of 1 year in a similar role. You will be the first point of contact for customers, delivering high-quality service from our national hubs.

The role requires parts experience, strong computer skills, and professionalism in handling inquiries and complaints. We offer a comprehensive benefits package and a structured development plan within Stellantis &You UK’s Parts West London hub.

Qualifications

• Minimum of 1 year experience in a similar role within Stellantis or another automotive network.
• Experience in parts distribution or automotive logistics.
• Demonstrable parts experience with computer skills including database packages, email and internet.

Responsibilities

• Contribute to maximum customer retention through effective representation.
• Develop a planned daily, weekly and monthly sales call programme with the Manager.
• Maintain knowledge of all products, prices and key competitors.
• Handle dissatisfied customers calmly and resolve complaints with professionalism.
• Produce reports on sales activities to ensure accurate sales forecasts.
• Meet with existing customers regularly to present new offers and secure future business.
• Contact prospective customers in a structured, professional manner in line with retailer standards.

Skills

Parts distribution

Automotive logistics

Customer service

Telephone skills

Database software

Email & Internet

Tools

CRM systems

Job description

We’re ideally looking for an automotive Parts Sales Representative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our Parts Sales Representative are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

• Paid Sick leave upon completion of Probationary Period.

Role Description:

• Contribute to the achievement of maximum customer retention through effective representation.
• Develop a planned daily, weekly and monthly sales call programme as agreed with your Manager.
• Develop and maintain full knowledge of all products, accessories, prices and key competitors.
• Handle dissatisfied customers calmly, resolve complaints with professionalism and sensitivity, and involve your Manager when necessary regarding any customers issues.
• Produce reports on all business sales activities including follow-up, prospecting, sales presentations, new clients etc, to ensure accurate sales forecasts.
• Meet with existing customers regularly to present new offers, to secure future business opportunities.
• Contact prospective customers in a structured consistently professional manner, ensuring all contact by telephone or correspondence used adheres to retailer standards.

A Day in the Life:

“Meeting all sorts of characters is great fun, although sometimes it's a lonely existence in the car on your own. The good quality car that is provided makes it a lot better. It is great to be able to sample our new ranges as they come out. The task of selling is made easier as I have a set database meaning I can get to know my customers and be an extension of their business. It is a good job and allows me to manage myself on a day to day basis”

• Manufacturer owned dealership opportunity.

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, LeapMotor and Vauxhall. We are committed to fostering individual growth andrecognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and commission structure.

An exciting new opportunity has come up here at Parts West London.This is a great opportunity for you to become a key member of the our busy parts hub.

As a Parts Sales Representative you will prepare and use a planned sales presentation to achieve maximum results from available sales opportunities, including customer greeting, qualifying, handling objectives, product presentation and demonstrations, closing and delivery alongside creating additional sales opportunities for repeat or new business.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm