Aftersales Parts & Customer Care Specialist

Doosan Corporation; Northampton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary Package

Contributory Pension Scheme

Enhanced Parental Policies

Life Assurance

On-site parking

Employee Welfare Scheme – Vouchers for

Employee Assistance Programme giving你你

Cycle2Work Scheme, and much more…

Job summary

Bobcat Northampton is seeking a Customer Service & Parts Specialist to support our dealer network as the primary contact for commercial enquiries, orders, and issue resolution. You will help grow parts sales, monitor performance, and collaborate with internal teams to improve service and availability.

You will work with supply chain, warehouse, logistics, finance and sales to ensure accurate orders, on-time deliveries, and high customer satisfaction.

Qualifications

• Previous experience in customer service, sales support, parts operations, or aftermarket support.
• Experience working in a process-driven, multinational environment.
• Experience liaising with multiple stakeholders across different locations.

Responsibilities

• Act as the primary point of contact for dealers, managing parts enquiries, quotations, orders, claims, and issue resolution.
• Oversee the end-to-end order fulfilment process, ensuring orders are processed accurately and delivered on time.
• Proactively manage open orders, backlogs, and customer commitments, keeping customers informed throughout.
• Work closely with supply chain, warehouse, logistics, finance, and sales teams to ensure a smooth customer experience.
• Resolve customer concerns and escalations quickly and professionally, maintaining high levels of customer satisfaction.
• Monitor order, shipment, and invoicing accuracy while supporting inventory availability and stock optimisation.
• Use ERP systems and reporting tools to manage order activity, track performance, and identify improvement opportunities.
• Support parts sales growth by identifying opportunities within the dealer network and promoting parts campaigns and aftermarket solutions.
• Assist dealers with quotations, commercial activities, and business development initiatives.
• Provide market feedback and customer insights to support continuous improvement and business planning.

Skills

Customer service

Order management

Stakeholder liaison

Process-driven

Tools

SAP

Oracle

Job description

Bobcat Northampton is seeking a Customer Service & Parts Specialist to support our dealer network as the primary contact for commercial enquiries, orders, and issue resolution. You will help grow parts sales, monitor performance, and collaborate with internal teams to improve service and availability.

You will work with supply chain, warehouse, logistics, finance and sales to ensure accurate orders, on-time deliveries, and high customer satisfaction.