Customer Parts Advisor

Motorsport Network, LLC; Cockermouth; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life assurance

Flexible working day

Company contributed pension scheme

Discounted gym membership

Discount reward scheme

Cycle to work scheme

Company healthcare plan

Long service awards

Employee assistance programme

Work Culture Team activities

Job summary

M-Sport UK is seeking a highly organised Customer Parts Advisor at Dovenby Hall to join the Sales team. You will provide professional parts service to customers and teams worldwide, handling enquiries, orders and deliveries with accuracy to keep competition cars performing at their best.

The role requires close collaboration with customers, suppliers and internal teams, identifying parts, managing orders from enquiry to dispatch, and maintaining records using company systems.

Qualifications

• Strong customer-focused approach and relationship building.
• Excellent written and verbal communication with stakeholders.
• Highly organised with attention to detail across multiple queries.
• Accurate processing of orders, quotations and invoices.
• Understanding of pricing, costs and margins.
• Ability to identify solutions and resolve issues quickly.
• Proficient with Microsoft Office and internal systems.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide a professional and responsive point of contact for customers.
• Process customer parts enquiries and orders accurately.
• Develop and maintain strong customer relationships with timely updates.
• Assist customers in identifying correct parts using catalogues.
• Process and monitor orders from enquiry to dispatch.
• Coordinate with Stores to confirm stock availability and lead times.
• Work with shipping to dispatch orders, including international shipments.
• Respond to inquiries and resolve issues relating to orders and deliveries.
• Maintain accurate records of enquiries, quotes and communications.
• Provide admin support to the Sales team and drive improvements.

Skills

Customer Service

Communication Skills

Organisation & Detail

Administration Skills

Commercial Awareness

Problem Solving

IT Literacy

Time Management

Job description

Operating at the highest levels of international motorsport, M-Sport UK delivers programmes across the FIA World Rally Championship, Rally Raid and a variety of global customer racing activities. We’re looking to recruit a highly organised and customer-focused Customer Parts Advisor to join our growing Sales team at our Dovenby Hall headquarters.

This is an exciting opportunity to play a key role in supporting M-Sport’s global customer racing operations by providing a professional and responsive parts service to customers and teams around the world. Working closely with customers, suppliers, and colleagues across the business, you will help ensure parts enquire, orders and deliveries are managed efficiently and accurately, supporting customers in keeping their competition cars performing at their best.

ABOUT THE ROLE

• Customer Parts Support:Provide a professional and responsive point of contact for M-Sport customers, assisting with parts, enquires, availability, pricing and general product information.

• Parts Sales:Process customer parts enquires and orders accurately, ensuring requirements are understood and fulfilled efficiently.

• Customer Liaison:Develop and maintain strong relationships with customers, responding promptly to enquiries and providing regular updates on orders and availability.

• Parts Identification:Assist customers in identifying the correct parts and components for their vehicles, using available parts catalogues, systems and technical information.

• Order Management:Process and monitor customer orders from initial enquiry through to dispatch, ensuring all relevant information is recorded accurately.

• Stock Availability:Liaise with internal departments and the Stores team to confirm stock availability and expected lead times.

• Shipping & Logistics:Coordinate with internal shipping department to ensure customers orders are packaged and dispatched efficiently, including international shipments where required.

• Customer Queries:Respond to customer queries and resolve issues relating to orders, deliveries, availability and parts requirements in a timely and professional manner.

• Record Keeping:Maintain accurate records of customer enquiries, orders, quotations and communications using company systems.

• General Sales Administration:Provide administrative support to the Sales team and assist with ad-hoc projects and continuous improvement activities as required.

WHO WE’RE LOOKING FOR

We’re looking for a self-motivated team player with a positive and enthusiastic attitude.

Essential Criteria & Skills:

• Customer Service:Strong customer-focused approach with the ability to build positive relationships and provide a professional and responsive service.

• Communication Skills:Excellent written and verbal communication skills with the confidence to liaise professionally with customers, suppliers and colleagues at all levels.

• Organisation & Attention to Detail:Highly organised with excellent attention to detail and the ability to manage multiple customer enquiries and orders simultaneously.

• Administration Skills:Strong administrative ability with the confidence to accurately process orders, quotations, invoices and customer information.

• Commercial Awareness:An understanding of importance of pricing, costs, margins and delivering value for both customers and the business.

• Problem Solving:Ability to understand customer requirements, identify suitable solutions and resolve issues efficiently.

• IT Literacy:Good working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word, with the ability to learn and use internal systems effectively.

• Time Management:Ability to prioritise workloads effectively and meet customer deadlines within a busy fast-paced environment.

Preferred Experience:

• Previous experience within a customer service, sales, parts, automotive or administrative role.
• Knowledge of competition cars, vehicle components or motorsport environments would be beneficial.

WHY US

Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

The drive to deliver championship-winning performances is what excites and strengthens our workforce; and our dedicated business support team are at the core of everything we do – working closely to support our projects with outstanding results on the world stage.

We love what we do, and passion drives our success.

WHAT WE OFFER

Situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, high-octane, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

We also offer a range of employee benefits including:

• life assurance
• a flexible working day
• company contributed pension scheme
• discounted gym membership
• discount reward scheme
• cycle to work scheme
• company healthcare plan
• long service awards
• an employee assistance programme
• dedicated Work Culture Team with regular meetings, competitions and activities

Closing Date: Friday 2nd October