Customer Service & Orders Coordinator (Temp to Perm)

Randstad UK; Swansea; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days holiday rising to 33 days

Job summary

Randstad UK is seeking an office-based customer support professional for a long-term temporary position with a view to permanent employment in early 2027. You will be the key contact for handling customer orders, updating delivery timelines, and supporting the sales team to drive opportunities.

The role requires a professional telephone manner, strong customer focus, and solid data entry skills. Hours shift between Week 1 (8:30am-4:30pm) and Week 2 (9am-5pm).

Qualifications

• Must have a professional telephone manner and strong customer focus.
• Proficient data entry and order processing skills.
• Good overall PC literacy and willingness to learn new systems.

Responsibilities

• Receive and process customer orders.
• Communicate with customers about delivery lead times and updates.
• Liaise with the sales team to boost sales opportunities.
• Log customer queries and assist with investigations to resolve them.

Skills

Telephone etiquette

Customer focus

Data entry

PC literacy

Job description

Randstad UK is seeking an office-based customer support professional for a long-term temporary position with a view to permanent employment in early 2027. You will be the key contact for handling customer orders, updating delivery timelines, and supporting the sales team to drive opportunities.

The role requires a professional telephone manner, strong customer focus, and solid data entry skills. Hours shift between Week 1 (8:30am-4:30pm) and Week 2 (9am-5pm).