Customer Service Coordinator

Randstad UK; Swansea; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday rising to 33 days

Descripción de la vacante

Randstad UK is seeking an office-based customer support professional for a long-term temporary position with a view to permanent employment in early 2027. You will be the key contact for handling customer orders, updating delivery timelines, and supporting the sales team to drive opportunities.

The role requires a professional telephone manner, strong customer focus, and solid data entry skills. Hours shift between Week 1 (8:30am-4:30pm) and Week 2 (9am-5pm).

Formación

• Must have a professional telephone manner and strong customer focus.
• Proficient data entry and order processing skills.
• Good overall PC literacy and willingness to learn new systems.

Responsabilidades

• Receive and process customer orders.
• Communicate with customers about delivery lead times and updates.
• Liaise with the sales team to boost sales opportunities.
• Log customer queries and assist with investigations to resolve them.

Conocimientos

Telephone etiquette

Customer focus

Data entry

PC literacy

Descripción del empleo

Looking for a customer focused role within a well established and global company?

Can you commit to a long term temporary position with a view to becoming permanent in early 2027.

You will be a key office-based support and responsible for providing assistance across the business.

Your main role will be:

• receiving and processing of customer orders
• communicating with customers - inbound and outbound - in relation to delivery lead times or update on other matters
• liaising with the sales team to help boost sales opportunities
• logging any customer queries and help investigation to resolve

You will need:

• a professional telephone manner
• strong customer focus
• data entry/order processing skills
• good all-round level of PC literacy and willing to learn new systems

Hours of work

• Week 1 - 8:30am - 4:30pm
• Week 2 - 9am - 5pm

Benefits

• 28 days holiday rising to 33 days after 12 weeks (inclusive of public holidays)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business