Customer Service Coordinator

Randstad Construction & Property; Swansea; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday rising to 33 days

Job summary

Randstad CPE is seeking a customer-focused office-based role in Swansea for a long-term temporary position with a view to permanent in early 2027. You will support the business by receiving and processing customer orders, communicating with customers on delivery lead times, and liaising with the sales team to boost opportunities.

You will also log customer queries and assist investigations to resolve issues.

Qualifications

• Experience in customer service or order processing.
• Comfort with data entry and order processing.
• Proficient with PCs and learning new software.

Responsibilities

• Receiving and processing of customer orders.
• Communicating with customers about delivery lead times and updates.
• Liaising with the sales team to help boost sales opportunities.
• Logging customer queries and assisting investigations to resolve issues.

Skills

Professional telephone manner

Strong customer focus

Data entry / order processing

PC literacy / willingness to learn new

Job description

Looking for a customer focused role within a well established and global company?

Can you commit to a long term temporary position with a view to becoming permanent in early 2027.

You will be a key office-based support and responsible for providing assistance across the business.

Your main role will be:

• receiving and processing of customer orders
• communicating with customers - inbound and outbound - in relation to delivery lead times or update on other matters
• liaising with the sales team to help boost sales opportunities
• logging any customer queries and help investigation to resolve

You will need:

• a professional telephone manner
• strong customer focus
• data entry/order processing skills
• good all-round level of PC literacy and willing to learn new systems

Hours of work

Week 1 - 8:30am - 4:30pm

Week 2 - 9am - 5pm

Benefits

• 28 days holiday rising to 33 days after 12 weeks (inclusive of public holidays)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business