Customer Service Coordinator

Randstad CPE; Swansea; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days holiday

33 days after 12 weeks

Job summary

Randstad CPE is seeking an office-based customer support administrator to join our team in Swansea on a long-term temporary contract with a view to permanent in early 2027. You will handle customer orders, update on delivery lead times, assist with sales opportunities, and log queries to drive resolution.

The role requires a professional telephone manner and solid PC literacy. Hours alternate: Week 1 8:30-16:30, Week 2 9:00-17:00, with 28 days holiday rising to 33 days after 12 weeks.

Qualifications

• Professional telephone manner.
• Good all-round level of PC literacy and willingness to learn new systems.

Responsibilities

• Receiving and processing of customer orders.
• Communicating with customers - inbound and outbound - regarding delivery lead times or updates.
• Liaising with the sales team to help boost sales opportunities.
• Logging customer queries and assisting in investigations to resolve them.

Skills

Telephone etiquette

PC literacy

Job description

Looking for a customer focused role within a well established and global company?

Can you commit to a long term temporary position with a view to becoming permanent in early 2027.

You will be a key office-based support and responsible for providing assistance across the business.

Your main role will be:

• receiving and processing of customer orders
• communicating with customers - inbound and outbound - in relation to delivery lead times or update on other matters
• liaising with the sales team to help boost sales opportunities
• logging any customer queries and help investigation to resolve

You will need:

• a professional telephone manner
• good all-round level of PC literacy and willing to learn new systems

Hours of work

• Week 1 - 8:30am - 4:30pm
• Week 2 - 9am - 5pm

28 days holiday rising to 33 days after 12 weeks (inclusive of public holidays)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.