Customer Service / Order Processor (Part-time)

KHR - Recruitment Specialists; Whetsted; On-site; GBP 16,682; Part time

Job summary

A leading independent distributor in Whetsted is seeking a motivated part-time Customer Service / Order Processor to join their team. The role involves processing orders, managing customer files, and providing high-quality service. Applicants should have prior experience in a similar position, be IT literate, and possess strong relationship-building skills. This position offers 20 hours of work per week at £12.11 per hour, providing a great opportunity to contribute to a dynamic team.

Qualifications

• Previous experience in a similar role.
• Ability to build strong relationships with colleagues, customers and third parties.
• Computer literate.
• Experience working in logistics/dispatch preferred.

Responsibilities

• Process orders received via different channels.
• Answer customers’ phone calls and inquiries.
• Maintain customer files and records.
• Input daily dispatch information into the system.
• Manage customer credit claims.

Skills

Relationship building

Computer literacy

Logistics knowledge

Job description

Customer Service / Order Processor (Part-time)

Customer Service / Order Processor (Part-time)

Location: Paddock Wood
Pay: £12.11 per hour
Hours: Monday to Friday, 20 hours per week

This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.

We aim to offer an exceptionally high-quality service to all our customers worldwide and are looking for a like-minded, commercially aware, IT literate, motivated customer service professional to join our team.

Roles and Responsibilities

• Process orders received via the website, phone, electronic transmission, fax and email
• Answer customers’ phone calls (enquiries, orders, queries)
• Process trade & private orders onto the sales ledger
• Maintain customer files, including creation of new accounts and records
• Correspond with customers and publishers (mainly via email)
• Input daily dispatch information into the system
• Download Amazon orders and website orders into the system
• Send customer proformas & quotations
• Manage customer credit claims and raise credit notes
• Contact carriers to track parcel whereabouts
• Produce weekly dispatch & sales reports
• Liaise with client publishers regarding queries, orders and advice required

Qualifications and Experience

• Previous experience in a similar role
• Ability to build strong relationships with colleagues, customers and third parties
• Computer literate
• Experience working in logistics/dispatch preferred

Application

Submit a clean CV in Word and include a cover letter or preface page highlighting qualifying skills and experience. Ensure your CV is well formatted, free of graphics, and up to date.