Customer Service Coordinator

Pertemps Crawley Perms; Salfords; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Free onsite parking

Great development opportunities

Job summary

Pertemps Crawley Perms are recruiting a Customer Service Coordinator for a Horley-based role with an established construction equipment supplier. You will support customers through the sales and order process, from initial enquiries to delivery resolution.

Daily duties include handling enquiries by phone and email, preparing quotations, processing orders using SKUs, and coordinating with internal teams and suppliers to ensure smooth delivery. Opportunities for development are offered.

Qualifications

• Previous experience in a similar role, ideally in a product-led environment.
• Excellent customer service and relationship-building skills, with the ability to understand customer requirements and build strong rapport.
• High attention to detail, particularly with product codes, SKUs, quotations and orders.
• Strong problem-solving and organisational skills, with the ability to manage multiple enquiries and priorities.
• Commercially aware, with the confidence to handle quotations and convert enquiries into sales.
• Confident using CRM systems and computer-based systems, with excellent communication skills and a proactive approach.

Responsibilities

• Handling incoming customer enquiries via phone and email, understanding requirements and recommending suitable products.
• Preparing quotations and converting enquiries into sales orders.
• Processing orders accurately using product codes / SKUs.
• Liaising with internal teams and suppliers to ensure orders are processed and delivered smoothly.
• Managing delivery queries, including investigating missing or damaged deliveries and finding suitable solutions.
• Building strong customer relationships and keeping customers updated throughout the order and delivery process.

Skills

Customer service

Order processing

Quotations

CRM

Communication

Problem solving

Tools

CRM software

Job description

Are you an experienced Customer Service professional looking for a varied role where you can build strong customer relationships, solve problems and play a key part in converting enquiries into sales?

We're working on behalf of an established and growing construction equipment supplier who are looking for a Customer Service Coordinator to join their team in Horley, where, you'll play a key role in supporting existing customers throughout the sales and order process - from handling initial enquiries and preparing quotations through to processing orders and resolving any delivery queries.

This is a genuinely varied position with an ever growing & developing organisation, so if you enjoy having plenty to get stuck into, building rapport with customers and finding solutions when things don't quite go to plan, this could be a great opportunity for you!

The Role

• Handling incoming customer enquiries via phone and email, understanding requirements and recommending suitable products
• Preparing quotations and converting enquiries into sales orders
• Processing orders accurately using product codes / SKUs
• Liaising with internal teams and suppliers to ensure orders are processed and delivered smoothly
• Managing delivery queries, including investigating missing or damaged deliveries and finding suitable solutions
• Building strong customer relationships and keeping customers updated throughout the order and delivery process
• Maintaining accurate CRM records and managing multiple customer enquiries, orders and priorities

The Person:

• Previous experience within a similar role, ideally within a product-led environment
• Excellent customer service and relationship-building skills, with the ability to understand customer requirements and build strong rapport
• High attention to detail, particularly when working with product codes, SKUs, quotations and orders
• Strong problem-solving and organisational skills, with the ability to manage multiple enquiries and priorities
• Commercially aware, with the confidence to handle quotations and convert enquiries into sales
• Confident using CRM systems and computer-based systems, with excellent communication skills and a proactive approach

What's on Offer?

Salary between £29,000 - £32,000pa DOE

Monday to Friday, 8.30am-5.30pm

Company benefits: 25 days holiday + bank holidays, free onsite parking, great development opportunities!