Customer Service & Operations Administrator

Dfds A/S; Kettering; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Job summary

DFDS A/S in Kettering is seeking a Customer Service Administrator to support customers and ensure smooth daily office operations, acting as the main point of contact for accounts and coordinating with operations to deliver outstanding service.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple priorities in a busy office. You will work with colleagues to resolve queries and maintain accurate records.

Qualifications

• Strong customer service experience in a busy office environment.
• Ability to manage multiple priorities and stay organized.
• Excellent communication and interpersonal skills.
• Proactive and detail-oriented with a can-do attitude.

Responsibilities

• Manage customer accounts and relationships.
• Handle enquiries and provide timely updates.
• Complete a variety of office administration tasks.
• Coordinate with warehouse, transport and operations teams.
• Maintain accurate records and system updates.
• Resolve issues and escalate as needed.
• Support colleagues and contribute to team success.

Skills

Customer service

Organisational skills

Communication

Time management

Tools

Microsoft Office

Job description

DFDS A/S in Kettering is seeking a Customer Service Administrator to support customers and ensure smooth daily office operations, acting as the main point of contact for accounts and coordinating with operations to deliver outstanding service.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple priorities in a busy office. You will work with colleagues to resolve queries and maintain accurate records.