Customer Service & Accounts Administrator

DFDS; Kettering; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests (

Employee assistance programme

Wellbeing platform access

Job summary

DFDS is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the primary contact for customer accounts, coordinating with warehouse, transport and operations to deliver excellent service.

You will handle inquiries, maintain records, and resolve issues while working closely with colleagues to drive success in a fast-paced environment.

Qualifications

• Strong customer service experience and ability to manage multiple priorities in a busy office environment.
• Excellent communication and organisational skills, remaining calm and professional under pressure.

Responsibilities

• Manage customer accounts and build strong working relationships.
• Handle customer enquiries and provide timely updates.
• Complete a variety of office administration tasks accurately and efficiently.
• Coordinate with warehouse, transport and operational teams to support customer requirements.
• Maintain accurate records, documentation and system updates.
• Resolve customer issues and escalate concerns when needed.
• Support colleagues and contribute to team success.

Skills

Customer service

Organisation

Communication

Multitasking

Tools

CRM software

Job description

DFDS is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the primary contact for customer accounts, coordinating with warehouse, transport and operations to deliver excellent service.

You will handle inquiries, maintain records, and resolve issues while working closely with colleagues to drive success in a fast-paced environment.