Customer Service Administrator (Mon - Fri)

DFDS; Kettering; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests (

Employee assistance programme

Wellbeing platform access

Job summary

DFDS is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the primary contact for customer accounts, coordinating with warehouse, transport and operations to deliver excellent service.

You will handle inquiries, maintain records, and resolve issues while working closely with colleagues to drive success in a fast-paced environment.

Qualifications

• Strong customer service experience and ability to manage multiple priorities in a busy office environment.
• Excellent communication and organisational skills, remaining calm and professional under pressure.

Responsibilities

• Manage customer accounts and build strong working relationships.
• Handle customer enquiries and provide timely updates.
• Complete a variety of office administration tasks accurately and efficiently.
• Coordinate with warehouse, transport and operational teams to support customer requirements.
• Maintain accurate records, documentation and system updates.
• Resolve customer issues and escalate concerns when needed.
• Support colleagues and contribute to team success.

Skills

Customer service

Organisation

Communication

Multitasking

Tools

CRM software

Job description

Do you enjoy building strong customer relationships and providing excellent service? Are you organised, proactive, and able to thrive in a fast-paced, customer-focused environment? If so, you could be the newest addition to our team as a Customer Service Administrator in Kettering.

About The Role

As a Customer Service Administrator, you'll play a vital role in supporting our customers and ensuring the smooth running of daily office operations. Acting as a key point of contact for customer accounts, you'll work closely with operational teams to deliver outstanding service and resolve queries efficiently.

You Will Be Responsible For

• Managing customer accounts and building strong working relationships
• Handling customer enquiries and providing timely updates
• Completing a variety of office administration tasks accurately and efficiently
• Coordinating with warehouse, transport, and operational teams to support customer requirements
• Maintaining accurate records, documentation, and system updates
• Resolving customer issues and escalating concerns where appropriate
• Supporting colleagues and contributing to the overall success of the team

About You

You’ll have strong customer service experience and be comfortable managing multiple priorities in a busy office environment. Excellent communication and organisational skills are essential, along with the ability to remain calm and professional under pressure.

You’ll thrive in this role if you’re hardworking, committed, and willing to support both customers and colleagues whenever needed. A proactive attitude, strong attention to detail, and a genuine desire to deliver excellent service will help you succeed.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.