Operations Support Coordinator - Part Time

DFDS; Immingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests (

Full employee assistance programme

Retail discounts

Cashback on health care

myStrength wellbeing platform

Mental health first aid and webinars

Training courses to support your role

Job summary

DFDS is seeking an administrative and operational support professional to work Monday to Wednesday, providing essential support across transport, compliance, facilities and commercial activities. You will act as a key contact for third-party hauliers, suppliers, contractors and internal teams to help the business run smoothly.

You’ll manage queries, support cost information in systems, and assist with POD, invoicing and compliance documentation while contributing to KPI reporting and broader

Qualifications

• Proficient in Microsoft Office and data handling.
• Strong communicator with people skills and relationship building.
• Highly organized with attention to detail and multi-tasking ability.

Responsibilities

• Act as the central contact for third-party hauliers and suppliers.
• Support transport operations by resolving queries and managing self-billing.
• Handle POD, CMR, invoice and job-costing queries across UK and international ops.
• Maintain compliance records, including insurance, licences and supplier agreements.
• Provide KPI updates and support admin and operational needs.
• General transport administration when required.

Skills

Microsoft Office

Communication

Organisational skills

Tools

Operational systems

Job description

About the role

Working Monday to Wednesday, you'll provide vital administrative and operational support across a range of business functions. Acting as a key point of contact for third-party hauliers, suppliers, contractors, and internal departments, you'll help ensure the smooth running of transport, compliance, facilities, and commercial activities.

You will be responsible for:

• Acting as the central point of contact for third-party hauliers, including supplier onboarding and relationship management
• Supporting transport operations by resolving queries, managing self-billing processes, and maintaining cost information within operational systems
• Managing proof of delivery (POD), CMR, invoice, and job-costing queries across UK and international operations
• Maintaining compliance records, including insurance documentation, licences, driver handbooks, and supplier agreements
• Producing KPI updates and supporting wider business functions with operational and administrative requirements
• General transport administration when required.

About you

A background in transport, logistics, or operational administration would be advantageous. You'll be highly organised with strong attention to detail, able to manage multiple priorities while maintaining accuracy. Good Microsoft Office skills are essential, along with confidence working across different systems and administrative processes.

You’ll thrive in this role if you're a strong communicator with excellent people skills and enjoy building relationships with suppliers, customers, and colleagues. You'll be comfortable working independently while also contributing as part of a wider team. A flexible, proactive approach and the ability to adapt to changing business needs will help you succeed in this fast paced and varied role.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.