Customer Service Coordinator

DFDS; Immingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life assurance

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Job summary

DFDS is seeking a Customer Service Coordinator in Immingham to ensure reliable service across transport and warehouse operations. You will liaise with customers, planners, warehouses, and suppliers to manage deliveries and maintain high customer satisfaction.

The role requires proactive communication, strong organisational skills, and attention to detail. You will work Monday to Friday, 08:00-17:00, within a supportive team that values continuous improvement and collaboration.

Qualifications

• Experience in logistics or transport customer service.
• Strong communication and planning skills.
• Proficient in MS Office and transport management systems.

Responsibilities

• Delivering excellent customer service through clear, timely communication and understanding customer requirements.
• Processing customer call offs and updating stock and transport management systems.
• Creating accurate documentation to support delivery and transport activities.
• Liaising with warehouses and transport planners to ensure operational plans are achieved.
• Monitoring delivery status and providing customers with regular updates.
• Capturing and maintaining KPI data, reports, returns documentation, and invoicing information.
• Building strong relationships with customers, suppliers, operational teams, and other key stakeholders.

Skills

Customer service

Organisation

Communication

Job description

Do you want to be a valued part of the critical infrastructure that keeps goods moving across the UK and beyond? Are you organised, customer-focused, and confident managing multiple priorities in a fast-paced logistics environment? If so, you could be the newest addition to our team as a Customer Service Coordinator.

Be part of the movement - and play your part.

About The Role

Working Monday to Friday, 08:00-17:00, you'll be responsible for delivering exceptional customer service while supporting the smooth flow of transport and warehouse operations. You'll work closely with customers, planners, warehouse teams, and suppliers to ensure deliveries are managed efficiently and customer expectations are consistently met.

You Will Be Responsible For

• Delivering excellent customer service through clear, timely communication and an understanding of customer requirements
• Processing customer call offs and updating stock and transport management systems
• Creating accurate documentation to support delivery and transport activities
• Liaising with warehouses and transport planners to ensure operational plans are achieved
• Monitoring delivery status and providing customers with regular updates
• Capturing and maintaining KPI data, reports, returns documentation, and invoicing information
• Building strong relationships with customers, suppliers, operational teams, and other key stakeholders

About You

You’ll be an effective communicator with strong organisational and planning skills, able to manage multiple tasks and priorities in a busy operational environment. A natural problem solver, you'll bring a positive, can do attitude and the confidence to challenge processes constructively when improvements can be made. Strong attention to detail, computer literacy, and a professional telephone manner are essential.

You’ll thrive in this role if you're enthusiastic, resilient, and adaptable, with a genuine commitment to delivering excellent customer service. You'll enjoy working collaboratively with colleagues, supporting customers, and finding practical solutions to challenges. A logical, thorough approach and a willingness to continuously improve quality and performance will help you succeed as part of this supportive and hardworking team.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.