Customer Service Officer (Reception and Administration)

Your Housing Group; St Helens; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their team at a supported accommodation scheme. This full-time role involves being the first point of contact for customers, providing essential administrative support, and ensuring the safety and efficiency of the reception area. The ideal candidate will possess strong customer service skills and a commitment to supporting young people. With a competitive salary and a range of benefits including a contributory pension and health plans, this position offers a rewarding opportunity to make a positive impact in the community.

Benefits

25 days annual leave

Contributory pension (up to 8%)

Healthcare cash plan

Health and wellbeing benefits

Discounts on cinema tickets

Discounts on high street brands

Qualifications

• Demonstrated ability to provide high-quality customer service.
• Experience in administrative roles with a focus on support.

Responsibilities

• Manage reception area and provide administrative support.
• Process rental income and ensure building safety.

Skills

Customer Service

Administrative Support

Computer Skills

Financial Procedures

Tools

Microsoft Office

Job description

Customer Service Officer (Reception and Administration)

Job Introduction

Job Title: Customer Service Officer (Reception and Administration)

Job Location: St Helens

Contract: Permanent

Weekly Hours: 35 hours (Monday to Friday)

Role Overview

Your Housing Group has an exciting opportunity for a full-time, permanent reception and administrative role at Ravenhead Foyer, a supported accommodation scheme for 16–25 year olds.

The Foyer team is committed to the development of young people through bespoke training and support.

As a Customer Service Officer, you will be the first point of contact for customers and visitors, providing high-quality administrative support to the team.

Working Hours

Reception cover from 9 am to 5 pm, Monday – Friday.

Key Responsibilities

• Managing various computer packages.
• Managing the reception area and providing administrative support to the Foyer Team.
• Ordering supplies for the office and accommodation.
• Processing rental income following financial procedures.
• Ensuring the safety of the building and its occupants.

Ideal Candidate

To succeed as a Customer Service Officer at YHG, you should demonstrate:

• An advantaged thinking, non-judgemental approach to supporting young people.

Benefits

Salary of £22,932 for a 35-hour week, 25 days annual leave (increasing with service), Bank Holidays, and more.

Access to Youggle House, our wellbeing and collaboration space, and potential travel for meetings and training.

Benefits include a contributory pension (up to 8%), healthcare cash plan, health and wellbeing benefits, and discounts on cinema tickets and high street brands.

About Us

Your Housing Group is a registered social landlord dedicated to providing quality, affordable homes, reinvesting in properties, and building new homes annually.

We are proud to be a sector-leading employer, with over 88% of colleagues recommending us as a great place to work.

Additional Information

This role requires a satisfactory Basic DBS check as part of pre-employment checks.

Closing Date: Friday 23rd May 2025

We review applications as received and may close early. Apply promptly to avoid missing out.

We value diversity and encourage applications from all communities. We operate a Guaranteed Interview Scheme for applicants with disabilities who meet the minimum role requirements. Applications from our customers are welcome, with assessments for potential conflicts of interest or security issues.

Employee Satisfaction

91% of staff recommend Your Housing Group as a great place to work!