Guest Services Reception Assistant

TN United Kingdom; Blackpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Services Reception Assistant to join their dynamic team at a newly opened hotel in Blackpool. In this role, you will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will include managing check-ins and check-outs, coordinating with various departments, and sharing local insights to enhance the guest experience. If you thrive in a fast-paced environment and enjoy making connections, this opportunity is perfect for you. Join a company that values its people and offers a range of benefits to support your career development.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Course sponsorship

Flexible working arrangements

Life insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Excellent communication skills for handling inquiries and team coordination.
• Detail-oriented and organized to ensure smooth reservations and check-outs.

Responsibilities

• Be the first smile guests see and the friendly voice they remember.
• Handle check-ins, check-outs, and everything in between efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Organizational Skills

Job description

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Guest Services Reception Assistant, Blackpool

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Client:

Holiday Inn Blackpool

Location:

Blackpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a8916b647d16

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

JOIN US

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us.

The Holiday Inn Blackpool & Marco's New York Italian Restaurant, an IHG Hotel, opened in April 2024. This four-star hotel is part of a wider regeneration project in Blackpool, including retail units and improved public transport, with a new tram terminal, all within the Talbot Gateway district. The hotel features 144 bedrooms, 3 meeting rooms, and the renowned Marco Pierre White New York Italian restaurant, with independent street access.

OUR BENEFITS

You will have access to a benefits package designed for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption, and shared parental leave
• Course sponsorship
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty, saving over £1000 per year

And much more!

As a Guest Service Reception Assistant at The Holiday Inn Blackpool, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from arrival to departure. You will provide exceptional customer service, handle check-ins, check-outs, and guest inquiries efficiently, and uphold high standards of hospitality. Your role includes coordinating with other departments to enhance the guest experience, managing reservations, and offering local knowledge to assist guests during their stay.

A DAY IN THE LIFE OF A GUEST SERVICES RECEPTION ASSISTANT AT THE HOLIDAY INN BLACKPOOL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome!
• Handle check-ins, check-outs, and everything in between efficiently, making every guest feel like a VIP.
• Become the local expert, sharing the best spots for brunch, hidden gems, and must-see sights.
• Master multitasking: answering calls, managing bookings, handling guest requests—all with a positive attitude.
• Keep the front desk organized and welcoming, creating a homely atmosphere.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met.
• Surprise and delight guests with thoughtful touches, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person who excels at making connections and creating memorable experiences.
• Excellent communication skills for handling inquiries, team coordination, and sharing local knowledge.
• Detail-oriented and organized to ensure smooth reservations, requests, and check-outs.
• A quick thinker who enjoys solving problems and keeping things running smoothly.
• A team player with a flexible, helpful attitude, fostering good vibes across departments.
• High energy and adaptability, thriving in a lively, fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We value diversity and inclusivity. If you require reasonable adjustments during our process, please contact us.