Guest Services Reception Assistant

RBH; Blackpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking hospitality team as a Guest Service Reception Assistant at a brand-new hotel in Blackpool. You'll be the friendly face that welcomes guests, ensuring their stay is memorable from start to finish. This role offers a unique opportunity to connect with people, solve problems, and create exceptional experiences in a lively environment. With a commitment to diversity and wellbeing, this company values its employees and provides a supportive atmosphere. If you thrive in a fast-paced setting and love making connections, this is the perfect opportunity for you.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced maternity and parental leave

Course sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Free meals on duty

Qualifications

• Exceptional customer service skills to create memorable guest experiences.
• Detail-oriented with strong organizational abilities to manage reservations.

Responsibilities

• Welcome guests and handle check-ins and check-outs efficiently.
• Coordinate with departments to enhance guest experiences.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Detail-oriented

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

The Holiday Inn Blackpool & Marco's New York Italian Restaurant

An IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool, including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms, and the well-renowned restaurant Marco Pierre White New York Italian, with independent street access.

Our Benefits

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

Role Overview: Guest Service Reception Assistant

As a Guest Service Reception Assistant at The Holiday Inn Blackpool, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from arrival to departure. You will provide exceptional customer service, handling check-ins, check-outs, and guest inquiries efficiently while upholding the highest standards of hospitality. Your role will involve coordinating with other departments to enhance the guest experience, managing reservations, and offering local knowledge to assist guests during their stay.

A Day in the Life

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

What We Need From You

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.