On Board Host

SSP UK & Ireland; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic On Board Host to deliver exceptional service on trains. This role involves providing at-seat trolley service, assisting passengers, and achieving sales targets. Join a dynamic team where you can enjoy employee discounts, career growth opportunities, and a supportive work culture. With a commitment to diversity and well-being, this company offers a rewarding environment for those passionate about customer service. If you're ready to embark on a fulfilling journey, apply now to be part of this exciting opportunity!

Benefits

Employee Discounts

Health and Wellbeing Support

Internal Growth Opportunities

Financial Support

Holiday Allowance

Referral Rewards

Qualifications

• 2+ years in a customer-facing role in retail or hospitality.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide at-seat trolley service on trains, ensuring great customer service.
• Assist passengers and meet sales targets while traveling on assigned trains.

Skills

Customer Service

Adaptability

Sales Skills

Education

Customer Service Experience

Job description

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On-Board Host for TransPennine Express (TPE) at Manchester Station.

Pay Rate: £13.20 per hour plus commission.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
  
  

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.

Full Training will be provided.

As An On Board Host You’ll

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.
  
  

WHY JOIN AS ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
  
  

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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