Customer Service Officer

Momentum Security Recruitment; Stranraer; On-site; GBP 60,000 - 80,000; Full time

Job summary

A security recruitment agency is seeking a Customer Service Officer for full-time and part-time opportunities in Cairnryan, Scotland. The role includes greeting visitors, managing access control, and conducting patrols. The ideal candidate should be polite and enjoy working in a team. Pay starts at £12.55 per hour with overtime opportunities available.

Qualifications

• Friendly and professional manner essential.
• Enjoy working in a committed team environment.

Responsibilities

• Meeting and greeting visitors to the site.
• Manage access control to the site.
• Conduct internal and external patrols.
• Perform regular body searches.
• Carry out vehicle searches.
• Issue passes to visitors and contractors.
• Produce incident reports.
• Ensure adherence to Health & Safety policies.

Skills

Polite and professional demeanor

Team player

Job description

Overview

Customer Service Officer - Full time and Part time opportunities

Location: Cairnryan, Wigtownshire, Dumfries and Galloway, Scotland.

Rate of pay: £12.55 per hour plus overtime opportunities

Shift pattern: 4 on / 4 off

This is a tremendous opportunity to join a friendly and professional team in Cairnryan. You will join a dedicated team where you will receive ongoing training, support, and development. This role consists of regular body searches and general customer service/security duties.

Responsibilities

• Meeting and greeting visitors to the site in a polite and customer focused manner
• Manage access control to the site
• Internal and external patrols of the site
• Regular body searches
• Gatehouse duties
• Carry out vehicle searches
• Issuing passes to visitors, contractors and staff members
• Produce accurate and comprehensive incident reports
• Ensure all Health & Safety policies are adhered to
• Work in conjunction with site Assignment Instructions
• Respond to emergency situations
• Work as part of a customer focused team

Essential criteria

• Be polite, friendly and professional
• A team player that enjoys working in a committed team environment

About Momentum Security Recruitment

Momentum Security Recruitment Specialists

Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.

Momentum Security Recruitment covers the following markets.

• Corporate Security
• Security Guarding - Management & Operations
• Security Guarding - SIA licensed Officer & site personnel staff
• Retail Loss Prevention, Audit & Fraud
• Security Sales & Business Development
• HSEQ (Health, Safety, Environmental & Quality Assurance)
• Facilities Management - Hard (M&E) & Soft Services
• Electronic Security