Customer Service Manager – Retail Leadership & Training

Morrisons; Barry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager for their Barry location. This role prioritizes exceptional customer service and involves leading a team to ensure outstanding performance. Responsibilities include managing schedules, providing training, and building relationships across departments. Candidates should have experience in fast-paced environments and possess strong communication skills. The position offers competitive salary and benefits including a bonus, pension scheme, and private healthcare.

Benefits

Competitive salary

Bonus scheme

Private healthcare

Colleague discount

Maternity and adoption leave

Neonatal and fertility leave

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to build and maintain relationships with stakeholders.
• Great communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to prioritize customer service.
• Manage scheduling, absence, performance, and talent within departments.
• Ensure market leading availability and lead department performance.

Skills

Team management

Communication

Customer service

Relationship building

Adaptability

Job description

A leading UK supermarket is seeking a Customer Service Manager for their Barry location. This role prioritizes exceptional customer service and involves leading a team to ensure outstanding performance. Responsibilities include managing schedules, providing training, and building relationships across departments. Candidates should have experience in fast-paced environments and possess strong communication skills. The position offers competitive salary and benefits including a bonus, pension scheme, and private healthcare.