Customer Service Manager

Coburg Banks Limited; Kirkby Lonsdale; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading company in the medical services industry is seeking a Customer Service Manager to enhance customer satisfaction through proactive communication. The role involves resolving order issues, collaborating with suppliers, and maintaining records. Ideal candidates will have experience in customer service management, excellent communication skills, and the ability to work in a team. This position offers a competitive salary, bonus opportunities, and 28 days of holiday per year.

Benefits

Competitive salary

Bonus opportunities

28 days holiday

Qualifications

• Experience as a Customer Service Manager or Client Experience Manager.
• Realistic opportunity to progress into a managerial role.
• A full driving license and a car.

Responsibilities

• Proactively approach customers to update them on order issues.
• Communicate with suppliers to resolve any issues efficiently.
• Ensure excellent customer service and satisfaction.
• Collaborate with team members to improve processes.
• Maintain organised records and documentation.

Skills

Excellent verbal and written communication skills

Strong organisational abilities

Ability to work effectively within a team

Job description

The Role

As a Customer Service Manager, you will:

• Proactively approach customers to update them on order issues
• Communicate with suppliers to resolve any issues efficiently
• Ensure excellent customer service and satisfaction
• Collaborate with team members to improve processes
• Maintain organised records and documentation

The Candidate

The ideal Customer Service Manager will have:

• Experience as a Customer Service Manager or Client Experience Manager
• Excellent verbal and written communication skills
• Strong organisational abilities
• Ability to work effectively within a team
• A realistic opportunity to progress into a managerial role
• A full driving license and a car

The Package

The Customer Service Manager role offers:

• Annual salary of £32,000 - £35,000
• Bonus ranging from £500 - £1,000 per year
• 28 days holiday
• Opportunity to work with a market leader in the medical services field

About the

Our client is a leading company in the medical services industry, known for their commitment to quality and customer satisfaction. They are dedicated to providing top‑notch services and support to their clients.