Customer Service & Logistics Coordinator

Speedy Freight; Hereford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Ongoing training

Career progression

Supportive team environment

Job summary

Speedy Freight in Hereford is seeking a Customer Service Advisor to be the first point of contact for customers, drivers and suppliers. You will manage bookings, respond to emails, and help keep operations running smoothly in a fast-paced environment.

Join a close-knit team at the Hereford branch with opportunities to develop commercial skills, build relationships, and contribute to branch growth while delivering outstanding service.

Qualifications

• Experience in customer service or phone-based roles is helpful but not required; full training provided.
• Strong communication skills and ability to multitask in a busy environment.
• Confidence with phone calls and email communications, and good team collaboration.

Responsibilities

• Build relationships with customers via phone and email.
• Handle enquiries and transport bookings.
• Coordinate deliveries with drivers and suppliers.
• Keep customers updated throughout their journey.
• Solve problems quickly and confidently.
• Work with colleagues to deliver excellent service.
• Identify opportunities to grow existing accounts and generate new business.

Skills

Customer service

Phone communication

Multitasking

Organised

Communication

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Speedy Freight in Hereford is seeking a Customer Service Advisor to be the first point of contact for customers, drivers and suppliers. You will manage bookings, respond to emails, and help keep operations running smoothly in a fast-paced environment.

Join a close-knit team at the Hereford branch with opportunities to develop commercial skills, build relationships, and contribute to branch growth while delivering outstanding service.