Customer Service Advisor

Speedy Freight; Hereford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Ongoing training

Career progression

Supportive team environment

Job summary

Speedy Freight in Hereford is seeking a Customer Service Advisor to be the first point of contact for customers, drivers and suppliers. You will manage bookings, respond to emails, and help keep operations running smoothly in a fast-paced environment.

Join a close-knit team at the Hereford branch with opportunities to develop commercial skills, build relationships, and contribute to branch growth while delivering outstanding service.

Qualifications

• Experience in customer service or phone-based roles is helpful but not required; full training provided.
• Strong communication skills and ability to multitask in a busy environment.
• Confidence with phone calls and email communications, and good team collaboration.

Responsibilities

• Build relationships with customers via phone and email.
• Handle enquiries and transport bookings.
• Coordinate deliveries with drivers and suppliers.
• Keep customers updated throughout their journey.
• Solve problems quickly and confidently.
• Work with colleagues to deliver excellent service.
• Identify opportunities to grow existing accounts and generate new business.

Skills

Customer service

Phone communication

Multitasking

Organised

Communication

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Department: Branch Customer Service

Location: Speedy Freight- UK

Compensation: £26,500 / year

Description

Hereford

Competitive Salary + Benefits

Ready to join a business where you'll genuinely make a difference?

If you enjoy talking to people, thrive in a busy environment and like the satisfaction of solving problems, we'd love to hear from you.

Our Hereford branch is a family run business, meaning you'll become part of a close-knit team of three where everyone rolls their sleeves up and works together. We cover a large area across Herefordshire, so no two days are ever the same.

You’ll spend your day speaking to customers, drivers and suppliers, managing bookings, responding to emails and keeping everything running smoothly in a fast-paced environment. You’ll also support the business development side of the branch, helping generate new opportunities, build relationships and contribute to the branch’s continued growth.

This role would suit someone with customer service experience who’s confident on the phone, organised, enjoys multitasking and isn’t afraid to get stuck in. Whether you’re looking for your next step or a chance to develop your commercial skills, this is a great opportunity to grow within a supportive, friendly team.

What you'll be doing

As a Customer Service Advisor, you’ll be the first point of contact for our customers, helping them find the right transport solution while delivering outstanding service every step of the way.

• Build great relationships with customers over the phone and by email
• Handle customer enquiries and transport bookings.
• Coordinate deliveries with drivers and suppliers.
• Keep customers updated throughout their journey.
• Solve problems quickly and confidently.
• Work with colleagues to deliver the best possible service.
• Learn how to identify opportunities to grow existing customer accounts.
• Help generate new business through excellent customer conversations.

No two days are ever the same, so you’ll need to enjoy working in a busy environment where priorities can change quickly.

We're looking for someone who...

• Loves speaking to people and delivering brilliant customer service.
• Is positive, enthusiastic and eager to learn.
• Is organised and able to juggle multiple tasks.
• Has excellent communication skills.
• Enjoys working as part of a team.
• Is confident using Microsoft Office and picking up new systems.
• Can stay calm under pressure and enjoys solving problems.

Experience

Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.

Why Join Speedy Freight?

We're one of the UK's fastest-growing logistics businesses, with a reputation built on exceptional service and an amazing team.

When you join us, you'll benefit from:

• Ongoing training and development.
• Career progression opportunities.
• On site parking
• A supportive and friendly team environment.
• A fast-paced role where every day is different.
• The opportunity to build valuable commercial and customer service skills.

If you're looking for more than "just another customer service job" and want to build a career with a business that invests in its people, we'd love to hear from you.