Customer Service Advisor - Fast-Paced Logistics

Speedy Freight; Northampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Health & wellbeing programme

On-site parking

Job summary

Speedy Freight in the United Kingdom is seeking a Customer Service Advisor at entry level to join our Branch Customer Service team. You will take customer bookings over the phone, help with pricing options, and support the sales team to grow our nationwide freight network.

This role offers full training, a friendly team, and a stable permanent position with benefits including a company pension, cycle to work, health and wellbeing programme, and on-site parking.

Qualifications

• GCSE maths and English at a minimum level.
• Clear written and spoken English.
• Willingness to learn and develop skills in logistics and customer service.
• Comfortable using standard IT systems and office software.

Responsibilities

• Take customer bookings over the phone and enter details into systems.
• Discuss pricing and delivery options with customers.
• Support the sales team by booking appointments with potential new customers.
• Collaborate with Customer Services and Sales to meet targets.

Skills

Telephone etiquette

English proficiency

Organisational skills

Multitasking

Willingness to learn

Customer service focus

Education

GCSE level maths

GCSE level English

Tools

Microsoft Word

Excel

Outlook

Job description

Speedy Freight in the United Kingdom is seeking a Customer Service Advisor at entry level to join our Branch Customer Service team. You will take customer bookings over the phone, help with pricing options, and support the sales team to grow our nationwide freight network.

This role offers full training, a friendly team, and a stable permanent position with benefits including a company pension, cycle to work, health and wellbeing programme, and on-site parking.