Customer Service Advisor

Speedy Freight; Northampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Health & wellbeing programme

On-site parking

Job summary

Speedy Freight in the United Kingdom is seeking a Customer Service Advisor at entry level to join our Branch Customer Service team. You will take customer bookings over the phone, help with pricing options, and support the sales team to grow our nationwide freight network.

This role offers full training, a friendly team, and a stable permanent position with benefits including a company pension, cycle to work, health and wellbeing programme, and on-site parking.

Qualifications

• GCSE maths and English at a minimum level.
• Clear written and spoken English.
• Willingness to learn and develop skills in logistics and customer service.
• Comfortable using standard IT systems and office software.

Responsibilities

• Take customer bookings over the phone and enter details into systems.
• Discuss pricing and delivery options with customers.
• Support the sales team by booking appointments with potential new customers.
• Collaborate with Customer Services and Sales to meet targets.

Skills

Telephone etiquette

English proficiency

Organisational skills

Multitasking

Willingness to learn

Customer service focus

Education

GCSE level maths

GCSE level English

Tools

Microsoft Word

Excel

Outlook

Job description

Department: Branch Customer Service

Location: Speedy Freight- UK

Compensation: £24,600 / year

Description

Start Your Career in Fast-Paced Logistics!!

Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same.

We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time‑critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer‑focused.

Our mission is simple:

“To be the first choice to deliver – every single time.”

Key Responsibilities

The Role

As a Customer Service Advisor, you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.

What You’ll Be Doing

• Taking customer bookings over the phone and entering details into our systems
• Speaking with customers to agree pricing and delivery options
• Supporting the sales team by booking appointments with potential new customers
• Working closely with Customer Services and Sales to meet performance targets
• Promoting Speedy Freight’s services to new and existing customers
• Managing multiple tasks in a busy, deadline‑driven environment
• Communicating clearly and professionally with customers and colleagues
• Being flexible to support the on‑call rota when required

Skills, Knowledge and Expertise

What We’re Looking For

• Confident and friendly telephone manner
• Good written and spoken English and basic maths skills (GCSE level)
• Comfortable using IT systems (Microsoft Word, Excel, Outlook)
• Organised, reliable, and able to multitask
• Willingness to learn and develop new skills
• A positive attitude with a strong focus on customer service

Experience

Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.

Why Join Speedy Freight?

• Am exciting, varied role with training and development
• Friendly, supportive team environment
• Stable, permanent position
• Opportunity to grow within a national logistics business

Benefits

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking