Customer Service Advisor

Speedyfreight

Northampton

On-site

GBP 22,000 - 27,000

Full time

11 days ago

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Benefits offered by this job

Company pension

Cycle to work scheme

Health & wellbeing programme

On-site parking

Job summary

Speedy Freight on UK operations is seeking a Customer Service Advisor for a full-time role in the Branch Customer Service team. You will be at the heart of our operation, handling bookings, customer inquiries, and ensuring deliveries run smoothly from start to finish.

Ideal for someone starting their career in customer service, with training provided. The position offers a supportive team environment, stability, and opportunities to grow within a national logistics business.

Qualifications

Confident and friendly telephone manner.
Good written and spoken English; GCSE maths.
Proficient with IT systems: Word, Excel, Outlook.
Organised, reliable and able to multitask.
Willingness to learn and develop new skills.
Positive attitude focused on customer service.

Responsibilities

Take customer bookings over the phone and enter into systems.
Discuss pricing and delivery options with customers.
Support the sales team by booking appointments with potential customers.
Collaborate with Customer Services and Sales to meet targets.
Promote Speedy Freight’s services to new and existing customers.
Manage multiple tasks in a busy, deadline-driven environment.
Communicate clearly with customers and colleagues.
Be flexible to support the on-call rota when required.

Skills

Telephone manner

English proficiency

MS Office

Multitasking

Customer service

Education

GCSE maths

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service Advisor

Department: Branch Customer Service

Employment Type: Full Time

Location: Speedy Freight- UK

Reporting To: Sean Bellham

Compensation: £24,600 / year

Description

Start Your Career in Fast-Paced Logistics!!

Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same.

We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused.

Our mission is simple: “To be the first choice to deliver – every single time.”

Key Responsibilities

The Role

As a Customer Service Advisor, you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.

What You’ll Be Doing

Taking customer bookings over the phone and entering details into our systems
Speaking with customers to agree pricing and delivery options
Supporting the sales team by booking appointments with potential new customers
Working closely with Customer Services and Sales to meet performance targets
Promoting Speedy Freight’s services to new and existing customers
Managing multiple tasks in a busy, deadline-driven environment
Communicating clearly and professionally with customers and colleagues
Being flexible to support the on-call rota when required

Skills, Knowledge and Expertise

What We’re Looking For

Confident and friendly telephone manner
Good written and spoken English and basic maths skills (GCSE level)
Comfortable using IT systems (Microsoft Word, Excel, Outlook)
Organised, reliable, and able to multitask
Willingness to learn and develop new skills
A positive attitude with a strong focus on customer service

Experience

Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.

Why Join Speedy Freight?