Customer Service & Logistics Team Leader

Adecco; Ashington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

22 days holiday + bank holidays

Pension scheme

On-site parking

Job summary

Adecco Group UK & Ireland is seeking a Customer Service & Logistics Team Leader in West Sussex. You will lead a small team, oversee customer orders from receipt through delivery, and coordinate logistics and exports to support customers across the UK and international markets.

The role requires strong leadership, excellent communication skills and the ability to drive improvements in a fast-paced environment. The company offers a competitive salary, pension and on-site parking.

Qualifications

• Experience in customer service or order management.
• Logistics, distribution, or export experience.
• Previous team leadership or coaching experience.
• Strong organisational skills and attention to detail.
• Experience in a busy, fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead, coach and support a team of 3 customer service professionals.
• Manage customer orders from receipt to fulfilment.
• Coordinate with warehouse, purchasing and logistics teams.
• Handle export documentation and international shipments.
• Manage courier relationships, deliveries and shipment queries.
• Prioritise workloads and resolve escalated customer issues.
• Drive process improvements and operational efficiency.

Skills

Customer service

Order management

Logistics coordination

Team leadership

Export documentation

Job description

Customer Service & Logistics Team Leader

West Sussex | Competitive Salary DOE | Permanent

We're recruiting a Customer Service & Logistics Team Leader to join a growing business supporting customers across the UK and international markets.

This is a varied, fast-paced role where you'll lead an established team of three, oversee customer orders from receipt to delivery, coordinate logistics and exports, and ensure exceptional service standards are maintained across the business.

What You'll Be Doing

• Leading, coaching and supporting a team of 3 customer service professionals
• Managing customer orders from receipt through to fulfilment
• Coordinating with warehouse, purchasing and logistics teams
• Handling export documentation and international shipments
• Managing courier relationships, deliveries and shipment queries
• Prioritising workloads and resolving escalated customer issues
• Driving process improvements and operational efficiency

What We're Looking For

• Customer service, order management or sales support experience
• Logistics, supply chain, distribution or export experience
• Previous team leadership, supervisory or coaching experience
• Strong organisational skills and attention to detail
• Experience working in a busy, fast-paced environment
• Excellent communication and relationship-building skills

What's On Offer?

• Competitive salary
• 22 days holiday + bank holidays
• Pension scheme
• On-site parking

If you're a customer-focused leader with experience in logistics, supply chain or order management and are looking for your next challenge, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.