Senior Customer Service & Logistics Team Lead – UK & Intl

Adecco (Portugal); Ashington; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

22 days holiday + bank holidays

Pension scheme

On-site parking

Zusammenfassung

Adecco Group UK & Ireland is seeking a Customer Service & Logistics Team Leader in West Sussex. You will lead a small team, oversee customer orders from receipt through delivery, and coordinate logistics and exports to support customers across the UK and international markets.

The role requires strong leadership, excellent communication skills and the ability to drive improvements in a fast-paced environment. The company offers a competitive salary, pension and on-site parking.

Qualifikationen

• Experience in customer service or order management.
• Logistics, distribution, or export experience.
• Previous team leadership or coaching experience.
• Strong organisational skills and attention to detail.
• Experience in a busy, fast-paced environment.
• Excellent communication and relationship-building skills.

Aufgaben

• Lead, coach and support a team of 3 customer service professionals.
• Manage customer orders from receipt to fulfilment.
• Coordinate with warehouse, purchasing and logistics teams.
• Handle export documentation and international shipments.
• Manage courier relationships, deliveries and shipment queries.
• Prioritise workloads and resolve escalated customer issues.
• Drive process improvements and operational efficiency.

Kenntnisse

Customer service

Order management

Logistics coordination

Team leadership

Export documentation

Jobbeschreibung

Adecco Group UK & Ireland is seeking a Customer Service & Logistics Team Leader in West Sussex. You will lead a small team, oversee customer orders from receipt through delivery, and coordinate logistics and exports to support customers across the UK and international markets.

The role requires strong leadership, excellent communication skills and the ability to drive improvements in a fast-paced environment. The company offers a competitive salary, pension and on-site parking.