Customer Service Lead - Multi-Site (Bristol & Taunton)

Skipton Building Society; West of England; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Holiday trading scheme

Employer matched pension contributions

Job summary

Skipton Building Society is seeking a Customer Service Lead for our multisite branches in Bristol and Taunton. The role blends customer interaction with team coaching to ensure first-class service across in-branch, phone and video channels.

You will be a subject matter expert, coaching the team, communicating key messages, and promoting products and services while keeping customers at the heart of every interaction.

Qualifications

• Experience of developing relationships with customers and providing exceptional service.
• Enjoys listening and asks appropriate questions to build great relationships.
• Leads by example and shows pride in what they do.
• Experience of inspiring and motivating a team to drive performance.

Skills

Customer relationships

Leadership

Communication

Active listening

Team motivation

Job description

Skipton Building Society is seeking a Customer Service Lead for our multisite branches in Bristol and Taunton. The role blends customer interaction with team coaching to ensure first-class service across in-branch, phone and video channels.

You will be a subject matter expert, coaching the team, communicating key messages, and promoting products and services while keeping customers at the heart of every interaction.