Customer Service & Inside Sales Representative

Acushnet Company- Titleist/Foot Joy; Glasgow; On-site; GBP 28,000 - 34,000; Full time

Job summary

KJUS is seeking a dedicated Customer Service Representative to join our UK team and deliver outstanding support. Responsibilities include answering calls and emails, processing warranty claims, invoicing, and maintaining data integrity across systems.

The role requires a customer-focused, reliable, and flexible personality with proficiency in MS Office and a passion for outdoor sports. The ideal candidate has a Bachelor's (or Associate) degree with 2–5 years of relevant experience and excellent

Qualifications

• 2-3 years in e-commerce or customer service.
• Proficient in English with strong written and verbal communication.
• Multi-lingual skills are a plus.

Responsibilities

• Answer phone calls and emails addressing customer concerns professionally and efficiently.
• Evaluate, process, and complete warranty claims with high service standards.
• Manage invoices and inventory data accuracy across systems.
• Maintain customer files, orders, invoices, payments, and correspondences.
• Process pre-book orders and assist with order fulfillment and shipping.
• Coordinate with Operations Manager and Logistics Team; support marketing and e-commerce for promotions.
• Prepare sales statistics and reports to support the sales team.

Skills

Customer service

English communication

Multi-language a plus

Education

Bachelor's degree

Associate degree

Tools

MS Office

Outlook

Job description

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it's not just a job-it's a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.

The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey

We are currently seeking a dedicated and experienced Customer Service Representative to join our UK team and play a key role in delivering outstanding customer support.

Responsibilities

• Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner.
• Evaluate, process, and complete warranty claims with professionalism and superior customer service.
• Account Invoicing.
• Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems.
• Maintain customer files, orders, correspondence, invoices, payments.
• Enter & process pre book orders.
• Consistent communication with Operations Manager and Logistics Team.
• Prepare sales statistics and reports to support sales team.
• Retain a vast understanding of product lines.
• Maintain working knowledge of company policy with regards to products and service policies
• Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team.
• General administrative support to internal departments and cross-collaboration with KJUS corporate offices in US and satellite office in mainland Europe (multi-language skills not required but a plus).
• Assist with accurate, timely fulfillment and shipment of orders.
• Assist with order processing and re-order requests
• Help with occasional golf or ski events.
• Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.

Your Profile

• Bachelor's degree and minimum experience of 2-3 years in an e-commerce or customer service experience. Associate degree with min. 3-5 years of experience
• Client and service oriented, reliable, and flexible personality with a high dedication, positive attitude
• Strong verbal and written communication English skills (multi-lingual a plus)
• Proficient computer skills (MS Office, Outlook)
• Ability to stay calm and remain patient, whilst keeping the service levels high.
• Organised and works well with others.
• Strong problem-solving and conflict resolution abilities
• A passion for outdoor sports industry

Ready to Make an Impact?

Join us at KJUS and be part of a team that values excellence and innovation.