Customer Service & Inside Sales Representative

Acushnet-Company; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Outdoor sport enthusiasts community

Job summary

KJUS is seeking a dedicated Customer Service Representative to join our UK team. You will handle inquiries by phone and email, evaluate and process warranty claims, and support invoicing and inventory data integrity across systems.

With 2–3 years in e-commerce or customer service, you will maintain customer files, assist with pre-book orders, and provide sales support while collaborating with Operations and Logistics to ensure timely fulfillment and exceptional service.

Qualifications

• 2–3 years in an e-commerce or customer service role.
• Strong verbal and written English skills.
• Proficient in MS Office and Outlook.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Process warranty claims and invoicing accurately.
• Maintain inventory data and customer files across systems.
• Enter pre-book orders and assist order processing.
• Prepare sales statistics and support the sales team.
• Coordinate with marketing/e-commerce for promotions and events.
• Assist with fulfillment and shipment of orders.

Skills

Customer service

Communication skills

MS Office

Outlook

Education

Bachelor’s degree

Associate degree

Tools

MS Office

Outlook

Job description

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and VokeyWe are currently seeking a dedicated and experienced Customer Service Representative to join our UK team and play a key role in delivering outstanding customer support.Responsibilities:Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner.Evaluate, process, and complete warranty claims with professionalism and superior customer service.Account Invoicing.Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems.Maintain customer files, orders, correspondence, invoices, payments.Enter & process pre book orders.Consistent communication with Operations Manager and Logistics Team.Prepare sales statistics and reports to support sales team.Retain a vast understanding of product lines.Maintain working knowledge of company policy with regards to products and service policiesContact clients and agents to provide sales, product, pricing, and inventory data as required by sales team.General administrative support to internal departments and cross-collaboration with KJUS corporate offices in US and satellite office in mainland Europe (multi-language skills not required but a plus).Assist with accurate, timely fulfillment and shipment of orders.Assist with order processing and re-order requestsHelp with occasional golf or ski events.Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.Your Profile:Bachelor’s degree and minimum experience of 2-3 years in an e-commerce or customer service experience. Associate degree with min. 3-5 years of experienceClient and service oriented, reliable, and flexible personality with a high dedication, positive attitudeStrong verbal and written communication English skills (multi-lingual a plus)Proficient computer skills (MS Office, Outlook)Ability to stay calm and remain patient, whilst keeping the service levels high.Organised and works well with others.Strong problem-solving and conflict resolution abilitiesA passion for outdoor sports industry#LI-JV2Ready to Make an Impact?Join us at KJUS and be part of a team that values excellence and innovation.