Customer Success Advisor

Maison Sport; Kendal; Remote; GBP 12,000 - 21,000; Full time

Job summary

Maison Sport is seeking a customer success focused team member for a seasonal, full-time role at Supreme Ski School in Kendal, Lake District. Start end of September, finish end March/mid April, with potential earlier start for the right candidate.

You will assist customers with booking ski and snowboard lessons, working within a 15-person team and reporting to Customer Success Managers. The role requires excellent English and the right to work in the UK.

Qualifications

• Ski/snowboard experience required.
• Strong organisational skills required.
• Native level English – written and spoken.
• Eligibility to work in the UK must be met.

Responsibilities

• Answer incoming client calls effectively and assist with bookings.
• Follow up on reservations, ensuring personalised service and smooth communication.
• Work with the team to manage seasonal workflows for the 26/27 season.
• Maintain accurate customer records and report to the Customer Success Managers daily.

Skills

Skiing/snowboarding experience

Organisational skills

Native English

Right to work in UK

Job description

Full time - Seasonal role. Starting end of September, finishing at the end of March/mid April.Start date could be earlier for the correct candidate.

Location - Staveley Mill Yard, Kendal, Lake District

Supreme Ski & Snowboard School was founded in Courchevel, France, in 1991, with one aim - to offer professional, friendly ski and snowboard lessons to skiers across The Alps. Almost 35 years later we now operate across 35 ski resorts, as the ski school subsidiary of Maison Sport.

Excellent customer service sits at the core of our business, from when a customer first visits our website, to their interactions with the customer success team and then finally with the instructors on the mountain - we are passionate about providing the best service, ensuring we help create unforgettable memories on the slopes. We are looking for an individual who shares our passion and appreciation for brilliant customer service. To be successful in the role you will also need to be highly organised and have excellent written and verbal communication skills.

You will be a part of a 15 person team working across Supreme Ski School and Maison Sport, reporting into the Customer Success Managers. The role requires a mixture of collaboration with other members in the team, but also a large degree of autonomy where you are dealing directly with customers to assist them book their lessons and ensure their experience with us is a great one.

Key Responsibilities

• Answering incoming client calls effectively in a professional manner and making any necessary outgoing calls relevant to making the process of booking as seamless as possible.
• Following up on client reservations carefully taking into consideration their needs and applying Supreme’s personal and professional touch at every stage of communication.
• To use initiative where possible within the sales parameters that will be set for the 26/27 season.
• Communicate effectively with the management team on a daily basis.

Requirements

• Ski/snowboard experience.
• Excellent organisational skills.
• Native level verbal and written English.
• Right to work in the UK.

Other Requirements

Working Hours: We have a number of roles available, so schedules will vary. Early starts from 7am available, plus evening or weekend work. You will be required to work over the festive period with pay and a half for any hours worked on Christmas or New Years day.