Customer Service & Inside Sales Representative

Titleist; Glasgow; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Titleist is seeking a Customer Service & Inside Sales Representative to support our UK team in Glasgow. You will handle phone and email inquiries, process warranty claims, manage invoicing, and assist with order processing and inventory data across systems.

The role requires a Bachelor's degree with 2–3 years in e-commerce or customer service, strong English communication, and proficiency in MS Office. A related Associate degree with 3–5 years is also acceptable.

Qualifications

• 2–3 years in e-commerce or customer service experience.
• Strong verbal and written English skills.

Responsibilities

• Answer phone calls and emails to address customer concerns in a professional, efficient manner.
• Process warranty claims and manage invoicing.
• Assist with order processing, data integrity, and inventory assistance across systems.
• Prepare sales statistics and reports to support sales team.
• Coordinate with cross-functional teams and external offices.

Skills

Customer service

E-commerce

English communication

Education

Bachelor's degree

Associate degree

Tools

MS Office

Outlook

Job description

Customer Service & Inside Sales Representative page is loaded## Customer Service & Inside Sales Representativelocations: Glasgow, Scotland, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: Req#102007KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it's not just a job - it's a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and VokeyWe are currently seeking a dedicated and experienced Customer Service Representative to join our UK team and play a key role in delivering outstanding customer support.**Responsibilities:*** Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner.* Evaluate, process, and complete warranty claims with professionalism and superior customer service.* Account Invoicing.* Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems.* Maintain customer files, orders, correspondence, invoices, payments.* Enter & process pre book orders.* Consistent communication with Operations Manager and Logistics Team.* Prepare sales statistics and reports to support sales team.* Retain a vast understanding of product lines.* Maintain working knowledge of company policy with regards to products and service policies* Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team.* General administrative support to internal departments and cross-collaboration with KJUS corporate offices in US and satellite office in mainland Europe (multi-language skills not required but a plus).* Assist with accurate, timely fulfillment and shipment of orders.* Assist with order processing and re-order requests* Help with occasional golf or ski events.* Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.**Your Profile:*** Bachelor's degree and minimum experience of 2-3 years in an e-commerce or customer service experience. Associate degree with min. 3-5 years of experience* Client and service oriented, reliable, and flexible personality with a high dedication, positive attitude* Strong verbal and written communication English skills (multi-lingual a plus)* Proficient computer skills (MS Office, Outlook)* Ability to stay calm and remain patient, whilst keeping the service levels high.* Organised and works well with others.* Strong problem-solving and conflict resolution abilities* A passion for outdoor sports industry#LI-JV2Join us at KJUS and be part of a team that values excellence and innovation.