Customer Service Expert - German Speaking

Bosch Group; Liverpool; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible work time options

Hybrid home/office working

Employee discounts

Room for creativity

Job summary

Bosch Group in Liverpool seeks ambitious Multi-Lingual Customer Service Experts for an automotive campaign supporting a versatile 4x4 brand. You will deliver personalised experiences via phone, email, chat and social media, guiding customers through the journey with a sales-through-service mindset.

Fluency in German and English is required, along with a customer-service background and strong communication skills.

Qualifications

• Significant experience in customer service, ideally automotive industry.

Responsibilities

• Provide personalised customer experiences via phone, email, chat and potentially social media.
• Engage with customers to understand their requirements and guide them through the full customer journey.
• Maintain service levels and KPIs while collaborating with partner network stakeholders.

Skills

German language

English language

Customer service

CRM tools

MS Office

Tools

CRM tools

MS Office

Job description

Job Description

To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.

Your Responsibilities

• Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
• Engaging with customers to gain a full personal understanding of their requirements
• Covering an expanding scope of services to support customers across the full customer journey
• Managing customer interactions involving stakeholders from the partner network
• Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
• Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
• Providing feedback for ongoing improvement of processes

Qualifications

• Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
• A passion for 4x4 in combination with a customer-centric mindset
• Excellent verbal and written communication skills in German as well as in English.
• Strong communication skills with the ability to tailor information to individual customer needs
• Good social and interpersonal skills
• Good listening and problem-solving skills
• Quality focused with attention to detail
• A genuine interest in the campaign brand
• Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
• Enjoys working in a start-up environment with dynamic changes to the process landscape
• Team player with a positive approach and drive to take responsibility for resolution of customer issues
• Experience in using CRM tools and MS Office applications

Additional Information

Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm

Your future job location offers you

• Flexible work time options, hybrid home/office based working options, benefits and services,
• Employee discounts, room for creativity and centrally city based location.