Customer Service Executive — Order & Delivery Coordinator

Michael Page; Wales; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Temp to Perm opportunity

8am to 5pm Mon-Fri

Subsidised canteen

Job summary

Michael Page is seeking a Customer Service Executive to manage inquiries, process orders, and coordinate deliveries, ensuring a smooth customer journey from first contact to resolution.

You will work closely with sales teams and internal departments, delivering accurate order processing and proactive customer support. The role emphasises proactive problem-solving and clear communication within a manufacturing context.

Qualifications

• 2+ years' experience in a customer service environment.
• Excellent communication skills and a confident telephone manner.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Good working knowledge of Microsoft Office applications, including Outlook and Excel.
• A proactive, enthusiastic approach and the ability to work both independently and as part of a team.
• GCSEs (or equivalent) in English and Maths.
• Experience in the manufacturing industry is desirable.

Responsibilities

• Act as the first point of contact for customers before and after sales.
• Process customer orders accurately through internal systems and complete post-entry checks.
• Manage customer enquiries through to resolution, ensuring high levels of customer satisfaction.
• Liaise with internal departments to ensure orders are delivered on time.
• Coordinate deliveries and maintain regular communication with customers.
• Support external sales teams with product, order, and process information.
• Handle customer complaints, arrange replacements where necessary, and process credit requests.
• Prepare quotations and provide administrative sales support.

Skills

Customer service experience

Communication skills

Organisational skills

Team player

Proactive attitude

Education

GCSE English and Maths

Tools

MS Outlook

MS Excel

Microsoft Office

Job description

Michael Page is seeking a Customer Service Executive to manage inquiries, process orders, and coordinate deliveries, ensuring a smooth customer journey from first contact to resolution.

You will work closely with sales teams and internal departments, delivering accurate order processing and proactive customer support. The role emphasises proactive problem-solving and clear communication within a manufacturing context.