Customer Operations & Shipping Coordinator

Fraser Antistatic; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading UK logistics firm is looking for a Customer Operations Specialist to handle customer enquiries, process orders, and manage shipping documentation. The ideal candidate should have a minimum of 2 years’ experience in a similar role, strong communication skills, and high attention to detail. Responsibilities include managing customer orders, liaising with carriers, and ensuring compliance with shipping legislation. This role requires proactive problem-solving and proficiency in Microsoft Office.

Qualifications

• Minimum 2 years’ experience in a similar role.
• Excellent oral and written communication skills.
• High level of numeracy and literacy.

Responsibilities

• Process customer orders accurately and timely.
• Calculate shipping charges using carrier matrices.
• Advise on delivery and shipping queries.

Skills

Customer order processing

Legislation/compliance knowledge

Problem-solving

Communication

Microsoft Office proficiency

Job description

A leading UK logistics firm is looking for a Customer Operations Specialist to handle customer enquiries, process orders, and manage shipping documentation. The ideal candidate should have a minimum of 2 years’ experience in a similar role, strong communication skills, and high attention to detail. Responsibilities include managing customer orders, liaising with carriers, and ensuring compliance with shipping legislation. This role requires proactive problem-solving and proficiency in Microsoft Office.