Customer Service Executive - Inbound Support & Upsell

Matthew Algie; Glasgow; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave + public holidays

Private medical cover

Life insurance

Private pension

Staff discounts

Job summary

Matthew Algie in Glasgow is seeking a Customer Service Executive to be the main contact for customers, handling queries, orders, and complaints with professionalism. The role is full-time, permanent, Monday to Friday, based at the Head Office.

You will manage orders, resolve issues with logistics, and support team members while aiming for high customer satisfaction and strong relationships with customers and colleagues.

Qualifications

• Reasonable experience in a Customer Service / call handling environment.
• Working to defined targets.
• Routine processing and administration.
• Desirable – Handling technical and product specification enquiries.

Responsibilities

• Answer inbound calls within the target set out by the business, in a friendly and professional manner.
• Process all incoming product and machine orders accurately and punctually.
• Handle all incoming service issues and liaise with logistics to resolve them.
• Train others in the role using the department’s competency plan.
• Work as part of a team to cover shifts and maintain high service standards.

Skills

Excellent call handling

Customer focus

Work under pressure

Target driven

Communication skills

Team player

Education

Higher level education or equivalent

Tools

Computer literate

Order processing systems

Job description

Matthew Algie in Glasgow is seeking a Customer Service Executive to be the main contact for customers, handling queries, orders, and complaints with professionalism. The role is full-time, permanent, Monday to Friday, based at the Head Office.

You will manage orders, resolve issues with logistics, and support team members while aiming for high customer satisfaction and strong relationships with customers and colleagues.