Customer Service Advisor — Hybrid (Glasgow)

Search Consultancy; Glasgow; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Search Consultancy is seeking a Customer Service Advisor in Glasgow. This role offers a hybrid after probation and a Monday–Friday schedule with no evenings or weekends. You’ll handle customer enquiries by phone and email, provide friendly, professional support, and take ownership to resolve issues while delivering excellent service.

Training is provided and the successful candidate will join a growing customer service team focused on great customer experiences and work-life balance.

Qualifications

• Experience in a customer-facing role.
• Strong verbal and written communication.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Speak with customers over the phone handling a range of enquiries.
• Provide clear, professional and helpful support.
• Respond to customer emails and take ownership to resolve queries.

Skills

Customer service

Communication

Active listening

Problem solving

Job description

Search Consultancy is seeking a Customer Service Advisor in Glasgow. This role offers a hybrid after probation and a Monday–Friday schedule with no evenings or weekends. You’ll handle customer enquiries by phone and email, provide friendly, professional support, and take ownership to resolve issues while delivering excellent service.

Training is provided and the successful candidate will join a growing customer service team focused on great customer experiences and work-life balance.