Customer Experience Specialist - Fast-Paced Call Centre (Glasgow)

Sanderson Recruitment Plc; Glasgow; On-site; GBP 19,000 - 26,000; Full time

Job summary

Sanderson Recruitment Plc in Glasgow is seeking an experienced Customer Experience Specialist to join a busy contact centre. You will handle high volumes of inbound calls, resolve queries at first contact and help drive quality assurance and compliance across the team.

The role offers flexible full-time patterns (37.5 hours) with a focus on delivering exceptional customer service and ongoing development within a collaborative environment.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach with a passion for delivering excellent service.
• Good IT and computer literacy.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-working skills with a positive and flexible attitude.
• Willingness to learn and continuously develop.

Responsibilities

• Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
• Handle a high volume of inbound calls (typically 150+ calls per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in ongoing training, coaching and personal development activities.
• Work collaboratively with colleagues to achieve team objectives.
• Support business improvements by identifying customer trends and escalating technical issues where appropriate.
• Ensure all legal, regulatory and compliance requirements are followed.

Job description

Sanderson Recruitment Plc in Glasgow is seeking an experienced Customer Experience Specialist to join a busy contact centre. You will handle high volumes of inbound calls, resolve queries at first contact and help drive quality assurance and compliance across the team.

The role offers flexible full-time patterns (37.5 hours) with a focus on delivering exceptional customer service and ongoing development within a collaborative environment.