Customer Experience Specialist

Sanderson Recruitment Plc; Glasgow; On-site; GBP 19,000 - 26,000; Full time

Job summary

Sanderson Recruitment Plc in Glasgow is seeking an experienced Customer Experience Specialist to join a busy contact centre. You will handle high volumes of inbound calls, resolve queries at first contact and help drive quality assurance and compliance across the team.

The role offers flexible full-time patterns (37.5 hours) with a focus on delivering exceptional customer service and ongoing development within a collaborative environment.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach with a passion for delivering excellent service.
• Good IT and computer literacy.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-working skills with a positive and flexible attitude.
• Willingness to learn and continuously develop.

Responsibilities

• Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
• Handle a high volume of inbound calls (typically 150+ calls per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in ongoing training, coaching and personal development activities.
• Work collaboratively with colleagues to achieve team objectives.
• Support business improvements by identifying customer trends and escalating technical issues where appropriate.
• Ensure all legal, regulatory and compliance requirements are followed.

Job description

Customer Experience Specialist

Location: Glasgow - 5 days per week
Duration: 12 months initially

About the Role

An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service.

Key Responsibilities

• Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
• Handle a high volume of inbound calls (typically 150+ calls per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in ongoing training, coaching and personal development activities.
• Work collaboratively with colleagues to achieve team objectives.
• Support business improvements by identifying customer trends and escalating technical issues where appropriate.
• Ensure all legal, regulatory and compliance requirements are followed.

Skills & Experience

We're looking for candidates with:

• Previous experience within a customer service or contact centre environment.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach with a passion for delivering excellent service.
• Good IT and computer literacy.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-working skills with a positive and flexible attitude.
• Willingness to learn and continuously develop.

Working Pattern

A variety of flexible shift patterns are available, including:

• Full-Time Flexible (37.5 hours)
• Full-Time Late Flexible (37.5 hours)
• Full-Time 4-Day Flexible (37.5 hours)
• part time Flexible (27.5 hours)

Reasonable Adjustments

Respect and equality are core values to us.

We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.

Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.