Customer Service Representative - Dayshift

City Facilities Management Holdings Ltd; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Private pension & Benefits

Job summary

City Facilities Management Holdings Ltd. seeks a Customer Service Representative for Glasgow Head Office on a fixed-term contract. 37.5 hours per week, 7.5 hour shifts between 7am-10pm, 5 days over 7. Salary £25,468.38 per annum with 33 days holiday, private pension and benefits.

Start date 9 September. Helpdesk role handling customer faults and enquiries. The role involves answering inbound calls, making outbound calls, logging data, and ensuring fast response times according to call quality

Qualifications

• Experience in a customer service-based role is desirable but not essential.
• Represent the Company in a professional and competent manner.
• Ability to work as part of a Helpdesk team and support colleagues.

Responsibilities

• Obtain necessary data on each call through questioning and understand the problem.
• Input data accurately and complete relevant fields for each call.
• Liaise with Engineers to prioritise calls for swift response times.
• Manage after-call activities to maintain workload and service levels.
• Communicate fluently and confidently with customers and colleagues.

Skills

Customer service orientation

Professional communication

Teamwork

Enthusiasm

Job description

Job Title: Customer Service Representative - Dayshift

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Location: Glasgow Head Office

Contract Type: Fixed Term Contract - 1 Year

Working Hours: 37.5 hours per week, worked over 5 days out of 7, with 7.5 hour shifts scheduled between 7am and 10pm

Salary: £25,468.38 per annum, Overtime, 33 days holiday, Private Pension & Benefits - Including Employee Discounts

START DATE WEDNESDAY 9TH SEPTEMBER

An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients.

The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.

Key Responsibilities

• Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.


• Ensure the accurate input of data and the completion of all relevant fields throughout each call.


• Liaise with Engineers in order to prioritise calls enabling swift response times.


• Manage after call activities to effectively manage workload and service levels.


• Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.

Qualifications / Experience

• Experience in a similar customer service-based role is desirable but not essential.

The Ideal Candidate

• Visibly demonstrate enthusiasm and positive behaviour.


• Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues.


• Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team