Part-Time Customer Contact Advisor

EVH; Glasgow; Hybrid; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Flexible working

34 days holidays (pro rata)

Cycle to Work Scheme

Employee Assistance Programme

Job summary

Bield Housing & Care is seeking a friendly and professional first point of contact for the Customer Contact Services team in Glasgow. This part-time, office-based role involves greeting visitors, handling calls and emails, managing bookings, and supporting housing enquiries and repairs with a compliance-focused approach.

The successful candidate will be familiar with MS Office, work in a team, and help ensure smooth operations while maintaining excellent customer service.

Qualifications

• Excellent verbal and written communication and interpersonal skills.
• Excellent telephone manner and word processing skills.
• Ability to collate and record information accurately.
• Familiar with MS Office applications and using digital platforms; adhere to policies and GDPR/FOI legislation.

Responsibilities

• Greet visitors at reception and provide a welcoming, professional service.
• Manage meeting room bookings and handle mail.
• Arrange office repairs and maintain security through issuing access fobs.
• Provide wider support to the Customer Contact Centre for housing enquiries, repairs and administration.

Skills

Verbal & Written Communication

Interpersonal Skills

Organisational Skills

Telephone Etiquette

Tools

MS Office

Digital Platforms

Job description

Bield Housing & Care is seeking a friendly and professional first point of contact for the Customer Contact Services team in Glasgow. This part-time, office-based role involves greeting visitors, handling calls and emails, managing bookings, and supporting housing enquiries and repairs with a compliance-focused approach.

The successful candidate will be familiar with MS Office, work in a team, and help ensure smooth operations while maintaining excellent customer service.