Fleet Administration Executive – Hybrid, Customer Focus

ROI Ltd

Milton Keynes

Hybrid

GBP 22,000 - 26,000

Full time

2 days ago

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Benefits offered by this job

Health & wellbeing allowance

Hybrid working

Free parking

Pension scheme

Birthdays off

Job summary

ROI Ltd in Milton Keynes is seeking a Fleet Administration Executive to join our busy team. The role covers quotes, orders and customer support across the vehicle lifecycle, with hybrid working after training.

You will balance multiple priorities, maintain accurate records in our CRM and Excel, and ensure timely delivery milestones while delivering a first-class customer experience. Hours: Monday to Friday, salary up to £24,000 per annum.

Qualifications

Experience in administration, customer service or fleet support.
Excellent written and verbal communication skills.
Strong organisational skills with attention to detail.
Confidence using Microsoft Office, particularly Excel, alongside CRM or database systems.

Responsibilities

Responding to inbound fleet enquiries from customers and stakeholders.
Preparing accurate vehicle quotes and processing customer orders in line with client processes.
Managing customer orders from placement through to registration and vehicle delivery.
Maintaining accurate customer records and updating CRM systems with order progress and customer information.
Preparing reports and interpreting customer data using Microsoft Excel.
Liaising with customers, retailers and internal departments to ensure a smooth customer journey.
Managing customer expectations and providing regular updates throughout the order process.
Ensuring compliance with relevant legislation, industry regulations and internal quality standards.
Continuously looking for opportunities to improve processes and contribute to operational excellence.